Spa Etiquette

Restore the body’s natural equilibrium
at Kempinski The Spa in Vilnius
Spa Etiquette

The spa environment is one of tranquillity and relaxation. Please respect the quiet and privacy of other guests. We kindly request that you refrain from using mobile phones and cameras. It is recommended that you leave valuables in your guest room safe. The spa does not assume liability for any valuables.

Health Concerns
Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities.
Spa Experience
To make the most of your spa experience and support the benefits of your treatment, we recommend that you allow extra time prior to your treatment time to use the heat facilities. For your convenience the spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all treatments you will be properly draped for ensured privacy.
To relax both body and mind, we invite you to rest and recuperate in our comfortable pool loungers. Lay down to relax and embody your experience. Stay for as long or as little as you like.
Gift Certificates
Our gift certificates make a wonderful gift for any special occasion. Please enquire at the spa reception for details and purchase.
Advanced booking is highly recommended to ensure preferred times are available, particularly if you choose to enjoy multiple bookings during your stay. The spa provides walk-in bookings based on availability. To make a reservation from your guest room, press the spa button on your guest room phone.
Minimum Age
The minimum age for treatment in the spa is 16. Children are welcome to enjoy our spa until 4 p.m.
Lateness & Cancellation Policy
Please understand that your late arrival may result in a reduction of treatment time as a courtesy to our next guest. We kindly ask our guests to give a minimum of 6 hours notice for cancellations. With fewer than 6 hours notice you will be charged the full price of your treatment.

Kids policy

10:00-12:00 Babies and toddlers up to six years old
10:00 -16:00 Children from 6-12 years old
All the time - Adults and children from 12 years old onwards.
Parents and children are welcome to Kempinski The Spa according to the entrance rules; however, please
kindly be aware that the entire spa area is a whisper zone so that guests can have a quiet, relaxing and peaceful experience at this unique place. We kindly ask parents to supervise their children of any age.
Children under 16 years are not permitted to use sauna, Jacuzzi and steam room.

Hours of Operation
Spa treatments: open daily from 11.00 a.m. to 9.00 p.m.
Spa facilities: open daily from 10.00 a.m. - 10.00 p.m.
Gym: open daily from 00.00 a.m. - 12.00 p.m.

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