Best Rate Guarantee

Best Rate Guarantee

10 reasons to book direct with Kempinski

Join the KEMPINSKI DISCOVERY loyalty programme then book directly to access exclusive member rates and earn a percentage of your total net bill in DISCOVERY Dollars (D$). KEMPINSKI DISCOVERY membership guarantees more recognition, more rewards and greater access in more places. For more information, please click here.

BEST RATE GUARANTEE will always offer the lowest rates available anywhere online, for all our hotels. See our Terms and Conditions below for more information on our Best Rate Guarantee.

We will never charge booking fees or add hidden costs - you will always get complete transparency about the total cost of your hotel stay.

For the best rates and service, book directly on, through our mobile app, or your preferred travel professional.

Customise your stay when booking on - you can easily add breakfast or half board to your reservation, or choose something special from our tempting range of added extras.

Browse all our categories with real-time availability and the most detailed information and up-to-date images. also gives you information about destinations and insider tips on things to see and do during your stay.

Your reservation will immediately enter our system and you will receive an email confirmation. You do not need to worry about delays or information getting lost between intermediaries and our dedicated reservations team will always be available to answer any questions about your booking and upcoming stay.

SECURE AND SEAMLESS TRANSACTIONS uses an industry-leading reservations system that automatically encrypts personal information before it is transmitted online. Kempinski is fully GDPR and PCI compliant so you can rest assured that your personal and payment data are safe. For more information on our privacy policy, please click here.

Modify or cancel your reservation quickly and easily on, subject to  the terms and conditions of your reservation. Unlike third-party intermediaries, the majority of our rates offer this for free.

Before, during and after your stay, booking directly allows you to manage your preferences and personalise your experience. 


Terms and Conditions

Book on to get the guaranteed best available rates at all Kempinski hotels. We guarantee that will always offer the lowest rates available anywhere online for all our hotels.

Should you find a lower rate on another website within 24 hours of completing a reservation at, we will match the lower rate and reduce it by a further 25% for the entire duration of the original reservation. You will also be upgraded to the next room category, subject to availability at the time of check-in.

The Best Rate Guarantee is subject to the following Terms and Conditions. Please review these before submitting your Best Rate Guarantee claim.

The Best Rate Guarantee applies solely to reservations made at Kempinski hotels through or official Kempinski hotel websites.
If within 24 hours of completing a reservation on, you find a rate (“Comparison Rate”) on another website that is lower than the room rate that you have booked on (for the same hotel, same room type, same number of people, same arrival and departure dates), please submit a Best Rate Guarantee claim form.
The booking conditions applicable to the Comparison Rate (such as advanced payment and deposit, change and cancellation policies) must be identical to the booking conditions of the rate booked on The Comparison Rate must be publicly viewable and bookable online.

The Best Rate Guarantee does not apply to:
- Rates from so-called “opaque”, or auction sites, where the hotel name, and/or the specific hotel, are not known until the reservation is completed, and a form of payment is made or provided.
- Any rates found on websites that package the hotel room and other travel components such as flights, car rental, tours, etc.
- Rates which are not publicly available, such as corporate negotiated rates or group, convention and/or event rates which are specifically agreed by Kempinski to particular groups or companies.
- Rates quoted on direct mail or electronic mail solicitations.
- Rates offered to members only of certain groups or individuals that meet previously specified criteria such as membership of particular associations or special programmes not open to the public in general.
- Rates valid for extended stays beyond twenty (20) consecutive nights.
- Pre-paid rates which involve a voucher to be redeemed at the hotel.
- Kempinski Residences or any residential or extended stay accommodation managed by Kempinski.

Rate comparison between the rate and the Comparison Rate will be made net of any taxes, gratuities or any other fees associated with the room rate.

If the Comparison Rate is sold on a different currency from the rate, the Comparison Rate will be converted to the same currency as used in the original booking made on, at the exchange rate applicable on the date in which the Best Rate Guarantee Claim is being reviewed/validated.

If the Best Rate Guarantee Claim refers to a reservation consisting of several nights accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the Comparison Rate is found.

The Best Rate Guarantee is void where prohibited by law.
Kempinski Hotels reserves the right to deny claims where the difference between the Comparison Rate and the Kempinski Rate is less than 5 EUR per night (or equivalent), in order to account for currency exchange rate fluctuation and/or system roundings. Kempinski Hotels S.A. reserves the right to alter or withdraw the Best Rate Guarantee at any time.

A claim must be submitted within 24 hours of completing a reservation on Kempinski Hotels S.A. will review your Best Rate Guarantee claim within 24 hours (working days only) of submission. For a claim to be eligible under the Best Rate Guarantee, it must be submitted through our Contact Us form.