Lady in Red

Guest Relation
Lady in Red

The Lady in Red is Kempinski’s iconic brand ambassador and helps with special guest requests like arranging birthday surprises, organising wedding proposals or taking care of VIPs. The Lady in Red is available for guests’ questions, requests and feedback during their stay and she will gladly arrange the planning of your unique time at Palais Hansen Kempinski even before your arrival. The Lady in Red is part of the front office team and can easily be recognised by her red attire, lightly interpreted in every hotel to reflect the local culture and traditions.

At Palais Hansen Kempinski, Lisa, Magdalena and Sophie-Therese take care of guests’ requests.  The three Ladies in Red love Vienna and its rich traditions and are happy to provide our guests a memorable stay in the city of music.

If you have any questions or of you would like to contact us with a special request, please get in touch with our Lady in Red team by calling +43 1 236 1000 8053 or sending an email to

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