FREQUENTLY ASKED QUESTIONS

Palais Hansen Kempinski Vienna
FIND THE ANSWERS TO YOUR QUESTIONS HERE

FAQ

Frequently Asked Questions

Yes, we are delighted to assist with visa applications.

The reservation team can prepare a stamped and signed hotel confirmation letter, which is needed for the visa application.

By Car: From A1 - Munich/Salzburg/Linz At the end of the highway, continue onto the Wiener Straße in the direction of the city. The street will turn into Hamburgerstraße. Afterwards, turn left onto the Karlsplatz. Go straight to the end and turn left at the intersection in front of the opera onto the Opernring. Then, go straight until you reach the Schottenring. From A5 - Prague Exit 1 – Eibesbrunn in the direction of the Wiener Straße/B7. Turn right onto the Lundenburger Gasse and continue on the A22 in the direction of the city through Nordbrücke. Continue on the B227 and turn right onto the Türkengasse. Stay on the left side to reach the Schlickplatz. Continue to the Böresengasse and turn left onto the Schottenring. From A4 - Bratislava Driving down the East Highway on the Schüttelstraß

A taxi from the airport costs around EUR 40 (Duration: 25 minutes).

We do have a garage under the hotel with approximately 280 parking slots.        

There is no need to reserve slots in advance. The price is EUR 40 per day.

The local currency in Austria is the Euro. You can exchange money at the airport or at the hotel reception.

We allow dogs and cats in all public areas and guestrooms, except for the restaurants and Kempinski The Spa.

The price is EUR 30 per day/pet.

As an additional service, we offer a pet treatment including a basket, a feeding bowl and snacks.

Die Küche Restaurant Opening Hours:

Monday – Friday: 6:30am - 10:30am

Saturday – Sunday and bank holidays: 7:00am - 2:00pm

The economy Wi-Fi is free of charge in all public areas and guestrooms. As an additional service, guests can book the premium Wi-Fi at EUR 9 for two hours and EUR 15 for 24 hours.

The minimum age for spa treatments and use of the pool and wellness area is 16 years. Below the age of 16, children are only allowed to enter the pool area with parental guidance.

Kempinski The Spa (pool and sauna area, reception and treatment rooms):

9:00am – 9:00pm

Fitness Centre:

The fitness centre is available 24 hours a day for hotel guests.

Yes, we offer early check-in as follows:

From 9:00am: 50% of the booked rate

From 11:00am: 25% of the booked rate

We offer late check-out as follows:

Until 3:00pm: 25% of the booked rate

Until 5:00pm: 50% of the booked rate

If you would like to check in before 9:00am or check out after 5:00pm, we will charge a full night.

Yes, our concierge team will be delighted to assist you with your transfer booking.

The price for a transfer from the airport to the hotel is EUR 60 for one way.

It is possible to provide an extra bed or to prepare a sofa bed as part of the deluxe category. The price for an adult is EUR 60 per day and for children between 6 and 12 years, the price is EUR 30 per day. For children below the age of six years, the extra bed is free of charge.

In case the breakfast buffet is not included in your room rate, it can be booked separately in advance for EUR 33 per person / per day. Should you decide to enjoy the breakfast buffet during your stay, the price will be EUR 42 per person / per day.

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