FREQUENTLY ASKED QUESTIONS
GET YOUR QUESTION ANSWERED
Please find below the answers to some frequently asked questions regarding a stay at the Palais Hansen Kempinski Vienna.
In case you have further questions, please do not hesitate to contact us at +43 1 236 1000 or via email: firstname.lastname@example.org
We allow dogs and cats in all public areas and guestrooms, except for the restaurants and Kempinski The Spa.
The price is EUR 35 per day/pet.
As an additional service, we offer a pet treatment including a basket, a feeding bowl and snacks.
Die Küche Restaurant Opening Hours:
Breakfast Monday – Friday: 6:30 - 10:30
Breakfast Saturday – Sunday and bank holidays: 7:00 - 12:00
Brunch Saturday – Sunday and bank holidays: 11:00 - 14:00
Should you decide to enjoy the breakfast buffet during your stay, the price will be EUR 42 per person / per day.
All 152 rooms and suites of the Palais Hansen Kempinski are non-smoking rooms only. We invite our guests to smoke in our Cigar Lounge.
The economy Wi-Fi is free of charge in all public areas and guestrooms. As an additional service, guests can book the premium Wi-Fi at EUR 9 for two hours and EUR 15 for 24 hours.
It is possible to provide an extra bed or to prepare a sofa bed as part of the deluxe category. The price for an adult is EUR 60 per day and for children between 6 and 12 years, the price is EUR 30 per day. For children below the age of six years, the extra bed is free of charge.
Yes, we are delighted to assist with visa applications.
The reservation team can prepare a stamped and signed hotel confirmation letter, which is needed for the visa application.
A taxi from the airport costs around EUR 40 (Duration: 25 minutes).
We do have a garage under the hotel with approximately 280 parking slots.
There is no need to reserve slots in advance. The price is EUR 40 per day.
Yes, we offer early check-in as follows:
From 9:00am: 50% of the booked rate
From 11:00am: 25% of the booked rate
We offer late check-out as follows:
Until 3:00pm: 25% of the booked rate
Until 5:00pm: 50% of the booked rate
If you would like to check in before 9:00am or check out after 5:00pm, we will charge a full night.
The local currency in Austria is the Euro. You can exchange money at the airport or at the hotel reception.
Yes, our concierge team will be delighted to assist you with your transfer booking.
The price for a transfer from the airport to the hotel is EUR 60 for one way.
The minimum age for spa treatments and use of the pool and wellness area is 16 years. Below the age of 16, children are only allowed to enter the pool area with parental guidance.
Kempinski The Spa (pool and sauna area, reception and treatment rooms):
9:00am – 9:00pm
The fitness centre is available 24 hours a day for hotel guests.