Villas and Penthouses - Special Savings and Extras

Kempinski Hotel Palm Jumeirah FAQs

The Hotel at a Glance

Where is the hotel?

Kempinski Hotel & Residences Palm Jumeirah sits on Crescent West, Palm Jumeirah, Dubai, United Arab Emirates. Dubai Marina and JBR are about 10 minutes away by car, and Downtown Dubai and the Burj Khalifa about 30 minutes. See the hotel overview.

What kind of hotel is it?

A 5-star, all-suite beachfront resort with 244 suites, penthouses and villas, set in five acres of gardens. Accommodation ranges from two- and three-bedroom suites to penthouses and a Five-Bedroom Royal Villa. Some booking sites show a higher total because they also count Kempinski Residences alongside hotel inventory. Browse all rooms and suites.

How do guests rate the hotel?

Booking.com: 9.3 out of 10, with value for money at 9.0
Tripadvisor: 4.8, Excellent
Trip.com: 9.3 out of 10

Is it a quiet place to stay?

Yes. Suites have soundproofing and blackout curtains, and the gardens and beachfront setting give the resort a calm, private feel.

What languages does the team speak?

Arabic, English, Russian, Ukrainian, French and Turkish, among others. If you need another language, the concierge will find a colleague who speaks it.

Is the hotel eco-certified?

Yes, it holds EarthCheck Gold Certification. The hotel runs programmes for energy efficiency, carbon reduction, waste management and recycling, water conservation and community engagement. Read about sustainability at Kempinski.

What sustainability measures are in place?

Low-flow taps, shower heads and toilets throughout, saving thousands of litres of water a year
Glass bottles in place of plastic water bottles
Biodegradable and compostable materials wherever possible

Planning your trip

When is the best time to visit Dubai?

October to April is the most popular season, with temperatures of roughly 20°C to 30°C, ideal for the beach, outdoor dining and sightseeing. From May to September, temperatures can pass 40°C with high humidity. The main pool is temperature-controlled and every indoor space is air-conditioned, so the resort stays comfortable all year.

Do I need a visa?

It depends on your nationality. Many visitors receive a visa on arrival, while others must apply in advance. Please check current rules with the UAE authorities, your airline or your nearest UAE embassy before you travel. On request, the hotel can send a booking confirmation to support your visa application.

What currency is used?

The UAE Dirham (AED). All hotel charges are processed in AED.

What plugs and voltage are used?

Plug Type G (the UK three-pin style) on a 220 to 240 V, 50 Hz supply. Adaptors are available from the front desk, subject to availability.

What time zone is Dubai in?

GMT +4.

Is the hotel good for long stays or remote work?

Yes. Every suite has a full kitchen, separate living and dining areas and a washer/dryer. Free high-speed Wi-Fi covers the whole resort, a dedicated workspace setup is available, and longer bookings come with savings. See the Stay Longer and Save More offer.

Booking & reservations

How do I book?

Book on the official hotel website, by phone on +971 4 444 2000, or by email. Booking direct gives you the best available rates, exclusive offers and KEMPINSKI DISCOVERY benefits, backed by our Price Match Promise.

Are meal packages available?

Rate plans change by season and may include bed and breakfast, half board or a dining credit. Check what your chosen rate includes when booking, or ask the reservations team about current packages. View current offers.

Can I book for a group?

Yes, for families, corporate groups, weddings and celebrations. Contact the reservations or events team directly, as group bookings are quoted individually and may have separate terms. Meetings and events.

Can I change or cancel my booking?

That depends on your rate:

Flexible rates: many allow free cancellation up to 72 hours before arrival, and some allow changes until 18:00 on the day of check-in
Non-refundable rates: cannot be changed or cancelled
Third-party bookings: make changes through the platform you booked with

What happens if I don't arrive?

No-show terms follow your rate plan. Usually the first night is charged, or the full stay on a non-refundable rate.

What if my flight is delayed?

The front desk is open 24 hours, so you can check in at any time. Let us know if you will arrive later than planned so we can hold your suite and prepare for your arrival.

How many guests can stay in each suite?

Maximum occupancy includes the main guest, travelling companions and any visitors.

Two-Bedroom Suites: up to 6 guests
Three-Bedroom Suites and the Superior Three-Bedroom Penthouse: up to 8 guests
Superior Four-Bedroom Penthouse: up to 10 guests
Royal Five-Bedroom Villa: up to 12 guests

Compare rooms and suites.

Can I gift a stay or a dining experience?

Yes. Contact the hotel and the team will explain the current options and arrange it for you.

Rates, fees & payments

Are rates per room or per person?

Rates are per suite or villa, per night. Taxes and fees are added on top.

What taxes and fees apply?

Tourism Dirham: AED 20 per bedroom, per night
VAT: 5%
Service charge: 10%
Municipality fee: 7%

For example, a two-bedroom suite carries a Tourism Dirham fee of AED 40 per night.

Is there a resort fee?

No. Only the taxes and fees listed above apply.

Is a deposit required?

Yes. At check-in we take a card pre-authorisation or cash deposit of AED 500 per night to cover incidentals such as dining and the minibar. Any unused amount is released after check-out; how quickly it reaches your account depends on your bank.

Which payment methods are accepted?

Major credit cards, debit cards and cash. For specific booking types, please confirm with the hotel.

Can I pay with a card in someone else's name?

The card shown at check-in should normally belong to the guest named on the booking. If a company, travel agent or another person is paying, please arrange this in advance, as a third-party authorisation form may be needed.

Which currency will I be charged in?

UAE Dirham (AED). Card terminals may offer to charge you in your home currency at the card provider's rate; you are free to decline and pay in AED.

Is tipping expected?

A 10% service charge is already added to food and beverage bills. Any extra tip is at your discretion and always appreciated.

Can I combine offers?

No. Offers cannot be used together with other discounts or promotions, and some rates and packages have blackout dates. Check the terms of your chosen offer on our offers page.

Is the hotel good value for money?

Guests rate value for money 9.0 out of 10 on Booking.com. Spacious suites with full kitchens and laundry add real value for families and longer stays. See our current offers.

Check-in & check-out

What are the check-in and check-out times?

Check-in: from 15:00
Check-out: by 12:00
Front desk: open 24 hours

What do I need to bring to check in?

Physical photo ID for every guest: a passport, Emirates ID or GCC national ID card. This is a UAE legal requirement, so digital copies, photos and photocopies cannot be accepted.
A credit card, debit card or cash deposit for incidental charges.

How old do I need to be to check in?

The main guest must be at least 18. Guests under 18 can only check in with a parent or legal guardian.

Can I check in early or check out late?

Both depend on availability and may carry an extra charge. Email [email protected] in advance; for late check-out, the evening before departure is ideal, and the team will confirm what is possible.

Is express or VIP check-in available?

Yes. Express check-in and check-out are available to all guests, and VIP check-in to eligible guests.

What is arrival like?

You arrive into five acres of gardens on the West Crescent, with the feel of a private beach resort. The Ladies in Red guest relations team welcomes you and can help with anything from the moment you step in.

Can I use the resort before my suite is ready?

Yes. Leave your luggage with the concierge and enjoy the pool, beach and restaurants. We will let you know as soon as your suite is ready.

Can I use the resort after checking out?

Yes. You are welcome to stay on at the pool and beach, subject to opening times. Luggage storage and changing facilities make it easy to enjoy a final day before a late flight.

Is luggage storage available?

Yes, free of charge at the concierge and bell desk, both before check-in and after check-out.

How do I get a copy of my bill?

We can hand you a copy at check-out or email it on request. After you leave, email [email protected] with the guest name and stay dates.

Suites & villas

Which room types are available?

Ocean Two-Bedroom Suite: 163 m², up to 6 guests, sea view
Palm Two-Bedroom Suite: 163 m², up to 6 guests, lagoon view
Two-Bedroom Suite with Private Pool: 350 m², up to 6 guests, private pool and garden
Three-Bedroom Family Suite: 210 m², up to 8 guests, designed for families
Deluxe Three-Bedroom Suite: 406 m², up to 8 guests, extra living space
Superior Three-Bedroom Penthouse: 544 m², up to 8 guests, penthouse level
Superior Four-Bedroom Penthouse: 420 m², up to 10 guests, penthouse level
Royal Five-Bedroom Villa: 631 m², up to 12 guests, rooftop pool and personal butler

See full details and photos of every suite.

What is the difference between Ocean and Palm suites?

Ocean suites look out over the Arabian Gulf. Palm suites face the Palm Jumeirah lagoon, are especially striking at night, and are generally priced higher. Compare the suites.

Do any suites have a private pool or hot tub?

Yes. The Two-Bedroom Suite with Private Pool (350 m²) has its own pool and garden, and select suites have a hot tub. View suites with private pools.

What does the Royal Five-Bedroom Villa include?

At 631 m², the villa sleeps up to 12 guests across five bedrooms and eight bathrooms. It has a private garden, games room, rooftop pool and Jacuzzi, plus a personal butler throughout your stay. Explore the Royal Five-Bedroom Villa, or see the private villa offer.

Is butler service available?

A personal butler comes with the Royal Five-Bedroom Villa. All other guests are looked after by the Ladies in Red team and the 24-hour concierge.

Do all suites have a balcony or terrace?

Yes, every suite has a private balcony or terrace with outdoor furniture. Some categories also have a private garden, rooftop terrace or private pool.

Are connecting rooms available?

The hotel is all suites and villas, and even the smallest category is a two-bedroom suite with its own living area and kitchen, so families and groups usually stay together in one suite. For specific layouts, contact [email protected] or browse the suites.

Are the suites suitable for families?

Very much so. Separate living areas, full kitchens and generous space make them ideal for family holidays. See our family offer.

What is the design style?

Elegant and palatial, with warm gold and cream tones. The hotel was renovated in 2019.

Can I request a particular view, floor or bed setup?

Yes. We note every request on your booking, but they depend on availability at arrival and cannot be guaranteed. If a request is essential, contact [email protected] or [email protected] before you travel.

In-suite comforts & housekeeping

What does every suite include?

Fully equipped kitchen with microwave and dishwasher
Separate living, dining and seating areas
Washer/dryer, iron and ironing board
Air conditioning, soundproofing and blackout curtains
Private balcony or terrace with outdoor furniture
Coffee and tea facilities, minibar and in-room safe
Desk and free high-speed Wi-Fi
Bathrobes and slippers

All suites are non-smoking. See the full list of in-suite amenities.

What is in the bathroom?

Designer toiletries, bathrobes, slippers, a hairdryer and a separate bath and shower. Many suites have more than one full bathroom.

What bedding is used? Is there a pillow menu?

Beds have pillowtop mattresses, Egyptian cotton linen, down comforters and hypoallergenic bedding. A pillow menu is available through housekeeping or the Ladies in Red team.

How reliable is the Wi-Fi?

Free high-speed Wi-Fi covers the entire resort, including suites, pool, beach and restaurants. A dedicated workspace setup is available, and if you need extra bandwidth, the front desk will arrange the best in-suite setup.

What entertainment is in the suite?

A 40-inch LCD TV with cable and satellite channels (including children's channels), a DVD and CD player and audio docking. For streaming options, please ask the front desk.

Is drinking water provided?

Yes. Complimentary bottled water is replenished daily, served in glass rather than plastic.

Is there a minibar?

Yes. Please check minibar prices with the hotel.

How often is housekeeping provided?

Twice a day, including an evening turndown service.

Can I skip housekeeping?

Yes. Use the do-not-disturb setting or let housekeeping know, and they will adjust or skip service that day.

Is laundry available?

Yes. A chargeable laundry and dry-cleaning service is available, and every suite also has its own washer/dryer.

Dining & bars

Where can I eat and drink?

Brunello: Italian cuisine with indoor and outdoor seating. Breakfast buffet 07:00 to 11:00, à la carte later in the day, with hours varying by season. Smart casual.
Villamoré: modern Mediterranean beach club. Lunch 12:00 to 19:00 and dinner 19:00 to 23:00, daily. Relaxed, barefoot chic.
K-West Bar: sports bar with cocktails, cigars, billiards and big screens. Daily 12:00 to 02:00. Smart casual.

There is also a swim-up pool bar, and 24-hour room service. See all restaurants and bars.

Is breakfast included?

It depends on your rate. If it isn't included, the daily buffet runs 07:00 to 11:00 at Brunello and is priced as follows:

Adults and children 13 and over: AED 150
Children 6 to 12: AED 75
Children under 6: free

What is breakfast like?

Guests rate it 9.0 out of 10 on Booking.com. Expect a wide choice, attentive service and beachfront views; the eggs royale is a favourite. Discover our culinary highlights.

Can the kitchen cater to dietary needs and allergies?

Yes. Halal, gluten-free, vegan and other special diets are available, and the kitchen can handle nut, gluten, shellfish and dairy allergies. Please tell us when you book and remind the restaurant team when you arrive.

How do I book a table?

Call +971 4 444 2000, email, or book through the restaurant pages on our website. In-house guests can also ask the Ladies in Red team or concierge. Booking is recommended at weekends and in peak season.

Can non-residents dine here?

Yes, everyone is welcome. Reservations are recommended, especially for Villamoré and at weekends.

Is private or romantic dining available?

Yes. Villamoré hosts romantic dinners by the shore, and private setups can be arranged in the gardens, on the beach or in your suite. Contact the concierge in advance.

Can I order a celebration cake?

Yes. With advance notice, the concierge or restaurant team can arrange cakes, decorations and personal touches for birthdays, anniversaries and proposals.

Is there a minimum spend?

Not for regular à la carte dining. Some experiences, private setups, cabanas and festive events may have a minimum spend or set menu, confirmed when you book.

Is alcohol served?

Yes, in the resort's licensed restaurants and bars only. The legal drinking age in Dubai is 21, and you may be asked for photo ID.

Are children allowed in K-West Bar?

K-West Bar is an adult-oriented sports bar and cigar lounge, so it is not suitable for young children. Families are warmly welcome at Brunello, Villamoré, the pool and the beach, all of which have children's menus.

Can I smoke at the restaurants?

Indoor dining areas are non-smoking. K-West Bar is a cigar lounge, and outdoor terraces have designated smoking areas.

What happens during Ramadan?

Daytime dining is adjusted in line with local custom, and modest dress is requested in public areas. The Layali Ramadan Tent serves Iftar and Suhoor with an international menu in the gardens, under the stars.

Pool & beach

Does the hotel have a private beach?

Yes, a 250-metre stretch of golden sand on the sheltered West Crescent, with calm water and sun loungers, umbrellas and cabanas. Guests rate it 90% positive on Google. See the pool and beach.

What pools are there?

Two outdoor pools:

Main pool: a 1,200 m² free-form pool among palm trees and gardens, with a swim-up bar and whirlpool loungers. It is temperature-controlled, so it stays comfortable in both winter and summer.
Children's pool: shaded, within the main pool area.

The pool is one of the resort's most-loved features, rated 90% positive on Google. More about the pool.

What are the opening hours?

For day pass visitors, 09:00 until sundown. In-house guests should check the day's timings with the pool and beach team, as hours vary slightly by season.

Are towels provided?

Yes, free pool and beach towels are provided on site.

Can I reserve a cabana?

Yes. Pool and beach cabanas carry an extra charge and can be booked through the concierge or the pool and beach team. Numbers are limited, so book ahead for weekends and peak season.

What activities are available?

Beach volleyball, football and frisbee: free
Kayaking and surfing, run by an independent water sports company: chargeable

The concierge can also arrange other water sports and sea trips around Palm Jumeirah.

What service is there at the pool and beach?

The team serves drinks and snacks from the swim-up bar and Villamoré beach club all day, and the Ladies in Red team can arrange anything else you need.

Is the sea safe for swimming?

The water on the sheltered West Crescent is usually calm and shallow near the shore. Please swim in the marked areas during attended hours and follow any flags or signs.

Are the pools supervised?

The pool and beach are attended during opening hours. Children must be watched by a parent, guardian or nanny at all times in and around the water. Children may use the main pool with an adult, and the shaded children's pool is dedicated to younger guests.

Can visitors use the pool and beach?

Yes, with the Pool & Beach Day Pass:

Price: AED 250 per person, including full-day access to the 1,200 m² pool and 250-metre private beach, daily from 09:00 to sundown
Food and drink credit: AED 150 of the fee is redeemable on food and beverages, and must be used on the day of purchase
Children under 12: free with a paying adult
Booking: not needed, as entry is first come, first served, so arrive early at weekends and on public holidays
Parking: available on site, with valet at the main entrance
Outside food and drink: not permitted

Fitness & wellness

Is there a gym?

Yes. The fitness centre on the first floor has the latest TechnoGym equipment, is open 24 hours and is free for in-house guests. It is rated 87% positive on Google. See the fitness centre.

Are personal training or classes available?

Speak with the concierge or fitness team, who will tell you what can be arranged during your stay.

Can teenagers use the gym?

Age restrictions apply. Please check the current policy with the team when you arrive.

Is there a sauna, steam room or hammam?

No, the hotel does not have these facilities. See our wellness facilities.

Is there a hair salon?

Yes, there is a hairdresser on site.

Is the hotel good for a romantic getaway?

Yes. The peaceful setting, private beach, fine dining and views make it a natural choice for couples. The concierge can arrange private dinners and shoreside dining at Villamoré.

Families & children

Is the hotel family-friendly?

Yes. Spacious suites with kitchens, dedicated family suites and a full range of children's facilities make it a true family resort. Family facilities are rated 82% positive on Google. See our family offer.

Do children stay free?

Children up to 12 stay free when no extra bed is needed. An extra bed for a child aged 6 to 12 costs AED 240 per night. Cot and extra bed policies vary by suite type. View the family offer.

Tell me about the Titan Tikes Kids Club

Ages: 3 to 12
Hours: daily, 09:00 to 18:00
Cost: free for in-house guests
Supervision: trained attendants and educators
Accompanied entry: children under 4, and any child still in nappies, must stay with a parent, guardian or nanny
Activities: painting and crafts, educational games, film screenings, group singing, badminton and games such as Duck Duck Goose

What else is there for children?

A shaded children's pool, outdoor playground, mini football pitch, ping-pong table and beach games such as volleyball and football.

What is there for teenagers?

The beach (volleyball, football, frisbee), mini football pitch, ping-pong and games room, plus kayaking and surfing at extra cost. The concierge can also book nearby attractions such as Aquaventure Waterpark.

Is babysitting available?

Yes, through our partner Emirates Nursing Service:

Rate: AED 250 per hour, minimum four hours
Notice: at least 24 hours, booked through the concierge
Full-day care: book the number of hours you need

This is separate from the Kids Club.

Are cots, high chairs and baby equipment available?

Cots and high chairs are available on request. For other baby equipment, contact the concierge before you arrive.

What dining options are there for children?

Children's menus, a kid-friendly buffet and high chairs. At breakfast, children under 6 eat free and children aged 6 to 12 pay AED 75. See our restaurants.

Concierge & guest services

Who are the Ladies in Red?

Our dedicated guest relations team. They help with everything from restaurant bookings to special celebrations, and guests often single them out for their attentiveness and problem-solving. Overall, service is the most praised part of the hotel, with 85% positive sentiment across 496 Google mentions.

Is the concierge available around the clock?

Yes. The concierge and front desk work 24 hours, and the Ladies in Red team is on hand throughout the day for bookings, transport, excursions and special requests.

Can the concierge book tickets and tours?

Yes, including Aquaventure Waterpark, Atlantis The Palm, The View at The Palm, Burj Khalifa, desert safaris, dhow cruises and city tours, as well as private guides and transport.

Can you help with a celebration or proposal?

Yes. We regularly arrange flowers, suite decorations, cakes, private dinners and proposal setups on the beach or in the gardens. Contact the concierge in advance.

What if I need a doctor?

We can arrange a doctor on call at any hour and help you reach a nearby clinic or hospital. In an emergency, dial 998 for an ambulance or 999 for the police.

Where is the nearest pharmacy?

Pharmacies are a short drive away at Palm Jumeirah Mall and elsewhere along Palm Jumeirah. The concierge can also arrange delivery to your suite.

Is there an ATM or currency exchange?

Ask the front desk for the nearest options. ATMs and exchange counters are at Palm Jumeirah Mall, Golden Mile Galleria and Dubai Marina.

Is there a shop on site?

Yes, a gift shop and newsstand for essentials and souvenirs, plus a hair salon.

Where can I buy groceries?

Supermarkets are a short drive away at Palm Jumeirah Mall and Golden Mile Galleria. The concierge can also arrange grocery delivery for your suite kitchen.

Are prayer facilities available?

Yes. The concierge can direct you to prayer facilities in the hotel, provide a prayer mat and qibla direction in your suite, and point you to the nearest mosque on Palm Jumeirah.

Is mobile coverage good?

Yes, throughout the resort. Local SIM cards and eSIMs are sold at Dubai International Airport and nearby malls.

Can the hotel receive parcels for me?

Yes. Let the concierge know the expected date and the name on the package.

Can I print documents?

Yes. The business centre offers printing, copying, fax and high-speed internet, and the concierge or front desk can print boarding passes for you.

How is the hotel secured?

The resort is a gated, private property with 24-hour security, key card access to guest floors and suites, and an in-room safe in every suite.

I left something behind. What should I do?

Email [email protected] with your name, stay dates, suite number and a description of the item. If we find it, we can ship it to you at your cost.

How can I share feedback?

During your stay, speak to the Ladies in Red, front desk or duty manager so we can put things right straight away. After your stay, contact us or share your experience on review sites.

Getting here & getting around

Which airport is closest?

Dubai International (DXB): about 37 km, 34 to 40 minutes by car
Al Maktoum International (DWC): about 43 km, with the drive time varying with traffic

A metered taxi from DXB costs around AED 140, with the meter starting at AED 25.

Does the hotel offer airport transfers?

Yes, to and from any airport in the UAE, at extra cost. Email [email protected] in advance with your booking details and preferred vehicle.

How do I drive to the hotel?

From DXB: Sheikh Zayed Road south towards Abu Dhabi, then Exit 35 at Interchange 4.
From DWC: Sheikh Zayed Road towards Sharjah, then Exit 32 at Interchange 4.
From Abu Dhabi (166 km): Sheikh Zayed Road towards Dubai, then after Jebel Ali take Exit 32 just before Interchange 4.

Then follow the Nakhlat Jumeirah signs to Crescent West and take the U-turn after the second roundabout. Find us on the map.

Is parking available?

Yes, free of charge. Valet, self-parking and accessible parking are all available, with one complimentary valet space per suite per stay.

Can I charge an electric car?

Yes. EV chargers, including Tesla connectors up to 22 kW, are available. Ask the valet team for access.

Can I arrive by helicopter or yacht?

Contact the concierge well in advance at [email protected], and the team will explain the arrangements and approvals needed.

Is there a shuttle service?

No, the hotel does not run a complimentary shuttle to the airport, malls or theme parks. Taxis, ride-hailing and the hotel's chauffeur service are all easy alternatives.

What is the best way to get around?

Taxis, Careem and Uber: available at the main entrance at any time
Limousine and chauffeur service: with on-board Wi-Fi, booked through the concierge
Car rental: arranged through the concierge
Palm Monorail: the Aquaventure station is about 6 minutes' drive away, with tickets sold at the station
Dubai Metro: the nearest stations are Mashreq (12.4 km) and Al Khail (12.9 km)
Local buses: also available

To book a car or chauffeur, call +971 4 444 2000 or email [email protected].

How much do taxis cost?

Atlantis The Palm: AED 30 to 50
Downtown Dubai and Dubai Mall: AED 100 to 130
Dubai International Airport: AED 140

Fares are metered and change with traffic and time of day; the concierge can give current estimates.

Is accessible transport available?

Yes. Contact the concierge before you arrive so a suitable vehicle can be reserved.

House rules & policies

What is the dress code?

Smart casual in public areas and restaurants. Swimwear is fine at the pool and beach; please wear a cover-up in the lobby, gardens and indoor venues. Modest dress is requested during Ramadan.

Are pets allowed?

No. Pets and service animals are not permitted.

Can I smoke at the hotel?

The hotel is non-smoking indoors, including all suites. Smoking in a suite or indoor area may incur a specialist cleaning charge. Designated smoking areas are available outdoors, and K-West Bar is a cigar lounge.

Can I have visitors in my suite?

Yes, but visitors must register at the front desk and count towards your suite's maximum occupancy. Overnight visitors may be charged, and access may be declined if occupancy limits would be exceeded.

Do unmarried couples need a marriage certificate?

No. Proof of marriage is not required to share a suite. Every guest must still show valid photo ID at check-in, as required by UAE law.

Is there a noise policy?

Please keep noise low in suites, on balconies and terraces, and in the gardens, especially late in the evening. Loud music and amplified speakers are not allowed.

What if something in my suite is damaged or missing?

Damaged or missing items are charged to your account at replacement cost. If you notice any damage when you arrive, please tell housekeeping or the front desk so it can be recorded.

Can I take photos or film?

Personal photos are welcome; please respect other guests' privacy. Commercial photography, filming and professional shoots need prior written approval from our marketing team and may carry a fee.

Can I fly a drone?

Not without the hotel's prior written approval. UAE law requires permits for drones, and extra restrictions apply across Palm Jumeirah. Contact us before you travel if you need one for an approved purpose.

Accessibility

Is the hotel wheelchair accessible?

Yes. Accessible features include:

Step-free paths throughout, including routes to the lifts
Lifts and accessible parking
Roll-in showers and toilets with grab rails
An accessible restaurant, concierge desk, meeting spaces and business centre

Are accessible suites available?

Yes, with features such as a roll-in shower. Contact [email protected] or [email protected] before arrival so we can reserve and prepare the most suitable suite and route for you. Browse our suites.

Can I get to the pool and beach?

Yes. Accessible paths run across the resort, and the team is happy to help you reach the pool and beach. Let the concierge know when you arrive.

Can I hire a wheelchair or mobility equipment?

The concierge can help arrange this. Please ask in advance so it is ready when you arrive.

What support is there for visual or hearing impairments?

The hotel has visual fire alarms and can meet other needs on request. Please contact us before arrival to discuss what you need.

Is accessible transport available?

Yes. Ask the concierge before arrival to reserve a suitable vehicle.

Meetings, weddings & events

What event facilities are there?

Total event space: about 3,100 m², or 27,986 ft² of meeting space
Largest meeting room: up to 700 guests
Total meeting capacity: up to 1,700 guests
Business centre: copier, fax and high-speed internet

Explore our meetings and events spaces.

Can I host a wedding here?

Yes. Venues include:

West Lawn: 1,200 m² of manicured lawn for ceremonies and receptions
East Lawn
Beachfront ceremony settings overlooking the Arabian Gulf
Indoor event spaces

Capacity depends on the layout, and the events team will advise based on your guest numbers. See our wedding venues.

Do you provide planning, catering and AV?

Yes. The events team handles full planning and coordination, bespoke menus and audiovisual support for weddings, conferences and private celebrations, indoors or outdoors.

Is the resort suitable for corporate retreats?

Yes. Meeting space, five acres of gardens, a private beach and all-suite accommodation make it ideal for retreats, incentives and team-building. The events team can design a tailored programme. Meetings and events.

How do I contact the events team?

Call +971 4 444 2000 or use the enquiry form on our meetings and events page. Please include your event date, expected number of guests and the type of event.

Exploring the area

What is within easy reach on Palm Jumeirah?

7Art Concept Store, W Dubai The Palm: 750 to 820 m
Palm Jumeirah Boardwalk: 1.0 km
JBR View Point: 1.2 km
Aquaventure Waterpark: 1.7 km
Atlantis The Palm and The Lost Chambers Aquarium: 2.3 km
Palm Jumeirah Mall (formerly Nakheel Mall): 6.5 km
The View at The Palm: 7 km

See our location.

How far are Dubai's main destinations by car?

Dubai Marina and JBR: about 10 minutes
Bluewaters Island and Ain Dubai: 10 to 15 minutes
Kite Beach (14 km): 15 to 20 minutes
Mall of the Emirates and Ski Dubai (16 km): 15 to 20 minutes
Emirates Golf Club and The Montgomerie: 15 to 20 minutes
Downtown Dubai, Burj Khalifa and Dubai Mall: about 30 minutes
Expo City Dubai and Dubai Parks and Resorts: 35 to 45 minutes
Abu Dhabi: about 90 minutes

How do I get to Atlantis and Aquaventure?

Both are about five minutes away by car. Go by taxi, hotel car or the Palm Monorail, and ask the concierge to book tickets in advance.

What can I do in the evening?

On the resort, enjoy beachfront dining at Villamoré, Italian cuisine at Brunello or live sport at K-West Bar. Nearby, Palm Jumeirah Mall offers dining and shopping, and Dubai Marina, The Walk at JBR, Bluewaters Island and Ain Dubai are 10 to 15 minutes away.

Can the hotel arrange a desert safari or day trip?

Yes. The concierge books desert safaris, dune dinners, city tours, dhow cruises and private day trips to Abu Dhabi and beyond, with transport from the hotel.

Can the hotel book golf?

Yes. The concierge can arrange tee times and transport to Emirates Golf Club, The Montgomerie and other championship courses nearby.

Where can I go shopping?

Palm Jumeirah Mall and Golden Mile Galleria are close by on Palm Jumeirah, with Mall of the Emirates and Dubai Mall further afield. The concierge can book a taxi or chauffeur for shopping trips.

Is there any construction nearby?

The hotel sits in an established spot on the West Crescent, surrounded by five acres of mature gardens, and the suites are soundproofed. If you have concerns about work nearby during your dates, contact us before you arrive for an update.

Still have a question?

Telephone: +971 4 444 2000
Reservations: [email protected]
Concierge: [email protected]
Ladies in Red: [email protected]
Address: Crescent West, Palm Jumeirah, Dubai, United Arab Emirates
Front desk: open 24 hours

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