FAQ - Frequently Asked Questions

                                                                
1) Where is the Kempinski Hotel San Lawrenz located and how do I get there from Malta International Airport (MLA)?
Kempinski Hotel San Lawrenz is an exclusive five star hideaway resort located on the picturesque island of Gozo, accessible via a scenic ferry journey from Malta.

Direct Transfer (Most Convenient)
A driver will pick you up in the arrivals hall at the airport and bring you to the ferry station where you will embark on the ferry together, so you can leave your luggage in the car. Upon arrival, the driver will drive you directly to the hotel. For a detailed quote please contact our team at +356 2211 0000 or [email protected]

Gozo Channel (Vehicle Ferry)
This ferry departs from Ċirkewwa Harbour. Access the terminal which is at the northernmost end of the island from MLA via taxi or public transport. This is the only option if you are bringing a vehicle (25 minutes crossing). 
Note: Ferry crossing times are subject to demand and can fluctuate. We recommend checking the Gozo Channel website, where you can view live terminal cameras and current schedules to better time your arrival/departure.

Gozo Highspeed (Fast Ferry)
This is the quickest option for travellers without a car. Take a taxi or public transport from MLA to Valletta's Grand Harbour, then board the fast ferry directly to Mġarr, Gozo (approx. 45 minutes crossing) 
Note: The Fast Ferry can reach capacity quickly during peak hours. To guarantee your spot and avoid waiting for the next available sailing, please book online and arrive at least 15-20 minutes early. For live updates on schedules and potential weather delays, visit the Gozo Highspeed status page.


2) How close are the main local attractions from Kempinski Hotel San Lawrenz?
We are ideally situated for exploring Gozo. The Ġgantija Temples and the scenic Dwejra Bay are just a short drive away. To make exploration easier, we offer a complimentary one-way shuttle service to the Citadel, Victoria (Rabat), and Ramla Beach. Click here for more information regarding our complimentary shuttle.


3) Do you have fine dining or specialty restaurants for dinner?
Yes, we offer two signature evening venues. Indulge in gourmet cuisine and premium steaks at L-Istorja, our fine-dining venue. For a truly unique experience, try the seasonal Gazebo, the island's only Al-Fresco Teppanyaki and Sushi restaurant. Click here.


4) Is Kempinski Hotel San Lawrenz pet friendly?
Yes, we are dog friendly! We welcome dogs in designated room types. For the comfort of all our guests, specific fees and regulations apply. Please review our full Pet Policy. 


5) How can I ensure I get the best rates?
Always book directly on our official website. Direct booking guarantees you the best rate and the most flexible cancellation policy available. Click here.


6) Is on-site parking available and free for hotel guests and visitors?
Yes, parking is available and complimentary for all hotel guests and visitors of Kempinski Hotel San Lawrenz. We offer free on-site self-parking 24 hours a day. Click here.


7) Where can I find the best luxury spa and wellness experience in Malta?
Look no further. Our award-winning Kempinski The Spa invites you to discover our authentic Ayurveda Centre, Traditional Oriental Hammam, and signature Spa & Wellness treatments.


8) What type of accommodation is best for families?
For families, we highly recommend our spacious family rooms, suites and residences. Our Residences offer multiple bedrooms, separate living areas, and fully-equipped kitchens for maximum comfort and convenience during your Gozo family holiday.


9) Is Kempinski Hotel San Lawrenz suitable for families with children?
Absolutely. We welcome families and offer several amenities to ensure a comfortable stay, starting with our dedicated family outdoor pool and a children's pool. Families can choose from spacious family rooms, suites, and residences to ensure maximum comfort. Additionally, we provide a supervised Kids' Club (seasonal availability and fees may apply) and an outdoor play area located in our beautiful gardens.


10) Are there any adults only zones or age restrictions for certain facilities at the resort?
Yes. For the tranquillity of all guests, we maintain few areas reserved as adults only. This primarily includes our main outdoor adults only pool and certain facilities within Kempinski The Spa (including treatment areas and heated Hammam pool). Children aged 12 and under are only permitted in the main indoor spa pool during specified morning hours (10:00 AM – 5:00 PM) 


11) Is there an additional charge to use the spa facilities, such as the sauna and indoor pool?
No, all guests staying at the hotel enjoy complimentary access to our extensive spa facilities at Kempinski The Spa. This includes free use of heated indoor pools, steam room, sauna, whirlpool and fitness center.


12) Can I visit the pool or spa if I am not a hotel guest?
Yes. Non-resident guests can experience our award-winning facilities by purchasing a Day Pass or a Membership. Our popular "Day by the Pool" pass grants access to outdoor main pool and family pool.


13) How can I purchase a Kempinski San Lawrenz gift voucher?
We offer various gift vouchers which make the perfect present for any special occasion. You can easily purchase and personalize any of our vouchers through our dedicated online voucher shop on the hotel's website.


14) Can I host a meeting, event or weddings at your resort?
We specialize in creating memorable gatherings, offering a blend of elegant indoor and outdoor venues. Beyond the resort, we provide exclusive outdoor catering at the most breathtaking and unique locations across Gozo. For more information contact us directly at [email protected] or click here. 



If you have any further questions, please call + 356 2211 0000 or email us at [email protected].