For a positive spa experience. please take the following points into consideration.
The spa environment is one of tranquillity and relaxation. Please respect the quiet and privacy of other guests. We kindly request that you refrain from using mobile phones and cameras. It is recommended that you leave valuables in your guest room safe. The spa cannot assume liability for any valuables.
Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities.
To make the most of your spa experience and support the benefits of your treatment, we recommend that you arrive minimum 15 minutes before your scheduled time to enjoy our inviting wellness area. For your convenience, the spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all treatments you will be properly covered to ensure your privacy.
As your treatment continues to benefit both body and mind, we invite you to rest and recuperate in our relaxation rooms. Stay for as long or as little time as you like.
Please allow us to assist you in selecting suitable services for this special time. We recommend that you check with your physician first.
Advanced booking is highly recommended to ensure preferred times are available, particularly if you choose to enjoy multiple bookings during your stay. The spa provides walk-in bookings based on availability. To make a reservation from your guest room, call the spa reception on 3090.
Lateness & Cancellation Policy
Please be aware that your late arrival may result in a reduction of treatment time as courtesy to our next guest. We kindly ask our guests to give a minimum of 12 hours notice for cancellations. Less than 12 hours notice, you will be charged 90% of your treatment.
The pool is open to children under 14 years accompanied by an adult until 19.00. We kindly ask you to never leave your children unsupervised in the pool area. For reasons of hygiene, swim nappies (diapers) are mandatory for small children. We provide pool toys and arm floats for the little ones free of charge and ask you to respect that the Kempinski Spa is an area of peace and relaxation. The sauna and fitness areas are available for children aged 14 and above, accompanied by an adult. Treatments are available for teenagers of 14 years and older.