Spa Etiquette

For an Unspoilt Spa Experience
at Kempinski Grand Hotel des Bains
Spa Etiquette

For a positive spa experience. please take the following points into consideration.

The spa environment is one of tranquillity and relaxation. Please respect the quiet and privacy of other guests. We kindly request that you refrain from using mobile phones and cameras. It is recommended that you leave valuables in your guest room safe. The spa cannot assume liability for any valuables.

Health Concerns
Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities.

Spa Experience
To make the most of your spa experience and support the benefits of your treatment, we recommend that you arrive minimum 15 minutes before your scheduled time to enjoy our inviting wellness area. For your convenience, the spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all treatments you will be properly covered to ensure your privacy.

Relaxation Rooms
As your treatment continues to benefit both body and mind, we invite you to rest and recuperate in our relaxation rooms. Stay for as long or as little time as you like.

Please allow us to assist you in selecting suitable services for this special time. We recommend that you check with your physician first.

Advanced booking is highly recommended to ensure preferred times are available, particularly if you choose to enjoy multiple bookings during your stay. The spa provides walk-in bookings based on availability. To make a reservation from your guest room, call the spa reception on 3090.

Minimum Age
The minimum age for Spa treatments is 16 years, for the fitness area is 14 years and for the Wellness area is 12 years. Children between 3 and 12 years old need to be supervised by an adult.

Lateness & Cancellation Policy
Please be aware that your late arrival may result in a reduction of treatment time as courtesy to our next guest. We kindly ask our guests to give a minimum of 12 hours notice for cancellations. Less than 12 hours notice, you will be charged 90% of your treatment.

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