FREQUENTLY ASKED QUESTIONS
GET YOUR QUESTION ANSWERED
Please find all frequently asked questions by our guests and our answers below.
Guaranteed check-in: 15:00.
Check-out: 12:00 noon.
Early check-in and late check-out are subject to availability and involve additional costs. Early check-in should be registered up to one day prior to arrival, and late check-out cannot be confirmed until the day of departure – subject to availability.
You can enjoy our rich breakfast buffet until 12.00 noon at Restaurant Steinberg.
Yes, there is free Wi-Fi in the entire hotel.
The next train station is located in the heart of Kitzbuehel, about 15 minutes away from the hotel by car. The ride by cab costs about EUR 25.
We offer complimentary parking outside, as well as complimentary garage parking space. Both are subject to availability and cannot be reserved in advance.
Bikes can be rented at our sports shop Sport Etz, located in the hotel.
You can rent ski equipment from our sports shop
Sport Etz, located in the hotel. Ski passes can be purchased at our concierge desk.
Following the motto “ski-in and ski-out à la KempinSKI”, you only have to take a few steps in order to get to the Hausleiten ski lift.
Yes, regardless of whether your dog is big or small, dogs are very welcome at our hotel. We will charge an additional cost of EUR 25 per dog per night. Please note that dogs are not allowed in our restaurants. However, you can bring them with you into our lobby and bar area.
Yes, our Kempinski the Spa features a heated 20-metre outdoor pool, an indoor pole and salt-water pool.
Our Kids Club offers a variety of toys, exciting excursions and craft materials for children from the age of three.
EUR 45.00 per adult per day (from 13 years of age)
EUR 22.50 for children 6–12
Children 0–5 free
HP takes place at Restaurant Steinberg (regional/ international cuisine) in the form of a four-course menu or a buffet, depending on hotel occupancy
During the winter season you can also dine at Restaurant Sra Bua using your HP. Here EUR 30.00 are deducted from the bill per adult and EUR 15.00 are deducted per child aged 6-12.
During winter, half board can be booked until the day of arrival for the entire stay. During the summer season, it can be booked after arrival.