FREQUENTLY ASKED QUESTIONS

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Please find all frequently asked questions by our guests and our answers below.

Regardless of whether your dog or cat is big or small, they are very welcome at our hotel. We will charge an additional cost of EUR 25 per pet per night. Please note that pets are not allowed in our restaurants. However, you can bring them with you into our lobby and bar area.

We offer two rooms for the handicapped and all areas are barrier-free and accessible.

You can enjoy our rich breakfast buffet from 07.00 until 12.00 noon at Restaurant Steinberg.

Breakfast is included in our room rates. The price for external guests is EUR 30 per person.

Guaranteed check-in: 15:00.
Check-out: 12:00 noon.

No, all our rooms are non-smoking.

However, all rooms have a balcony, where smoking is allowed.

Yes, there is free Wi-Fi in the entire hotel.

It is possible to provide an extra bed. The price for an adult is EUR 100 per day and for children between 6 and 12 years, the price is EUR 50 per day.

For children below the age of six years, the extra bed is free of charge.

Yes, we are delighted to assist with visa applications.
The reservation team can prepare a stamped and signed hotel confirmation letter, which is needed for the visa application.

A taxi from Salzburg airport costs around EUR 220.

A taxi from Munich airport costs around EUR 300.

If you are interested in a shuttle service, please contact our Concierge Team via e-mail at: concierge.tirol@kempinski.com

We offer complimentary parking outside, as well as complimentary garage parking space.

Both are subject to availability and cannot be reserved in advance.

Early check-in and late check-out are subject to availability and involve additional costs. Early check-in should be registered up to one day prior to arrival, and late check-out cannot be confirmed until the day of departure – subject to availability.

The next train station is located in the heart of Kitzbuehel, about 15 minutes away from the hotel by car. The ride by cab costs about EUR 25.


Bikes can be rented at our sports shop Sport Etz, located in the hotel.

You can rent ski equipment from our sports shop
Sport Etz, located in the hotel. Ski passes can be purchased at our concierge desk.

You can book individual or group ski lessons at our ski school Jochberg on-site or via email at kathrin@skischule-jochberg.at

Following the motto “ski-in and ski-out à la KempinSKI”, you only have to take a few steps in order to get to the Hausleiten ski lift.

Yes, our Kempinski the Spa features a heated 20-metre outdoor pool, an indoor pool and salt-water pool.

Our Kids Club offers a variety of toys, exciting excursions and craft materials for children from the age of three.

EUR 45.00 per adult per day (from 13 years of age)
EUR 22.50 for children 6–12
Children 0–5 free
HP takes place at Restaurant Steinberg (regional/ international cuisine) in the form of a four-course menu or a buffet, depending on hotel occupancy
During the winter season you can also dine at Restaurant Sra Bua using your HP. Here EUR 30.00 are deducted from the bill per adult and EUR 15.00 are deducted per child aged 6-12.

During winter, half board can be booked until the day of arrival for the entire stay. During the summer season, it can be booked after arrival.

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