Spa Etiquette

SPA Features & Treatments
INDULGE YOUR SENSES AND RAISE YOUR SPIRITS
Spa Etiquette

 

When visiting the Spa by Cinq Mondes and Fitness Centre, there are a number of procedures we ask guests to follow in this exclusive place to rest and relax. In order to provide an appropriate atmosphere, we kindly ask all visitors to keep noise levels to a minimum and to not use their mobile phones during the duration of their visit.

 

Please note that smoking is also strictly prohibited throughout the spa.

 

Before your visit

Reservations

To reserve a treatment at your preferred time, please contact us in advance, either in-person, via telephone on +971 4 444 2400 or via email at spa.thepalm@kempinski.com. Walk-in guests are welcome any time, although all reservations are subject to availability.

Medical issues

To ensure a calming and successful treatment, please let our spa staff know if you have any particular medical issues, including any conditions and allergies you may have, prior to your appointment. This information will help us provide you the best, safest experience possible.                                                    

Cancellations

Treatments chosen are reserved especially for you, so in the event you have to postpone or cancel an appointment, please advise us at least 24 hours in advance. If you fail to cancel your appointment, a 100% fee is applicable.

Before your treatment

Arrival

We advise that all guests arrive at the Cinq Mondes Spa reception at least 15 minutes prior to their scheduled appointment to ensure a smooth and relaxing transition to the use of our services. If you are late for your appointment, please be aware that your treatment time will be reduced accordingly, while the treatment's full price will still apply.

Dress code and hygiene

At the Cinq Mondes Spa, complimentary bathrobes, bathing shoes and hand towels are provided. Please wear a dry bathing costume or underwear under the bathrobe when receiving a treatment

Before you exit the changing rooms, please be sure to take a shower before enjoying a treatment, thereby relaxing the body, removing any skin cells and ensuring the skin is ready for the application of our fine skincare products.

Food and beverages

Please try to avoid arriving to your appointment very hungry or straight after a large meal.

During your treatment

Before your appointment takes place, your therapist will ask you about your preferences regarding your treatment. You may also let us know information of this type at any time during the treatment.

During your treatment, relax, breathe deeply and leave all your thoughts and worries behind, allowing you to get the most benefit from your appointment.                                               

After your treatment

Relax

Don’t leave in a rush! Enjoy the Cinq Mondes Spa and Fitness Centre to the fullest, swimming, soaking or sipping your cares away.

Sun

After your treatment has taken place, please avoid spending a lot of time in solariums and direct sunlight. If you have booked a body peel or an oil massage, wait at least 12 hours prior to your next sunbathing session to ensure the health of your skin.

Methods of payment

The Spa by Cinq Mondes and Fitness Centre accepts cash and all major credit cards. As a hotel guest, you may ask for spa treatments and products to be charged to your room bill.

For enquiries, please contact us at +971 4 444 2400 or via email at spa.thepalm@kempinski.com

 

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