FREQUENTLY ASKED QUESTIONS

Kempinski Hotel Mall of the Emirates Dubai
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Pets are not permitted in the hotel

Yes, we have four rooms equipped for people with a physical disability or mobility issue, including those in a wheelchair. The four Deluxe Rooms are located close to the elevator, and offer disabled bathroom facilities enabling access for all, as well as other features within the room.

Breakfast is served from 6:30 am to 11:00am from Sunday to Thursday and from 6:30 am to 11:30 am on Friday and Saturday.
Price per person: AED 150

Check-in time is 3:00 pm.
Check-out time is 12:00 pm.

Smoking is permitted only in designated public areas and in designated rooms.

Wi-Fi access is available throughout the hotel for hotel guests, meeting and conference guests, and guests dining in our restaurants and bar. Wi-Fi is available in our Business Centre at a charge for outside guests.

Depending on the room category we can provide extra beds in the the rooms. Please request upon reservation.

Yes, the hotel provides visa assistance once a room reservation is guaranteed. Please request assistance when confirming your reservation.

A meter taxi form Dubai International Airport can cost AED 80 or more.

Valet parking is complimentary for all in-house guests, meeting and conference guests, and those guests dining in our restaurants and bar, subject to spending more than AED 100. Guests dining in select restaurants on the 1st floor of Mall of the Emriates can also request complimentary valet parking through the hostess of the restaurant (Salmontini, Apres, San Tropez and Karam Beirut). For guests passing through, a fee of AED 200 for the first hour, and AED 50 for every subsequent hour, will be incurred.

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