Grand Hotel Kempinski High Tatras


Please find all frequently asked questions by our guests and our answers below.

"You can check the current weather at, as well as at or at"

"Check-in can be done from 15:00.
Check-out is possible until 12:00 noon. Reception is available 24 hours."

“The hotel is part of the Discovery Program, which offers loyalty benefits based on three levels of membership. More information can be found at"

“In the hotel, you can visit the Players' Lounge, where you can play pool, play chess and use the library. Part of every stay is free entrance to Zion Spa Luxury, where you can use pool and fitness centre. Every Saturday we have children’s animation program, as well as live music in the Lobby Bar."

"Yes, in the kitchen we can prepare gluten-free, vegetarian, vegan and other kinds of meals, according to specific requirements."

"Only selected rooms have a balcony, so we will take note of your preference and we will try to accommodate your request, subject to availability."

"Maximum occupancy per room/apartment is three persons, which means one extra bed or baby crib is able to be placed in the room/apartment.
For families with two children, two connecting rooms will be the ideal solution."

"Yes, for an extra charge. For more information about charges, please contact the hotel reception at"

"The price includes buffet breakfast, unlimited access to the Zion Spa Luxury, and Wi-Fi Internet access.
Half board can be purchased separately at the reception."

"Outside parking along the hotel road is free of charge. Parking in the underground garage has limited spaces and will be charged additionally per night."

"Yes, for more information, please contact the reservation department, or visit our online voucher shop"

"It is possible but only for an extra charge. For more information about prices, please contact Zion Spa Luxury at or call them on +421 52 3262 450."

"Smoking is forbidden in all public places in the hotel except the Smoker’s Lounge, which is located next to the Lobby Lounge."

"The nearest airports are Poprad (25 km (15.5 miles)), Košice (165 km (102.5 miles)) and Krakow (165 km (102.5 miles))."

"The hotel ski bus runs regularly from the hotel to the slopes and back, between 8:30 and 16:30. More information at"

"Lifts at Strbske Pleso and Tatranska Lomnica ski resorts are in operation from 08:30 to 15:30."

"Breakfast is from 7:00 to 11:00; lunch is from 12:30 to 18:00 and dinner is from 18:00 to 23:00."

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