FREQUENTLY ASKED QUESTIONS
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Pets are allowed in the hotel and in the rooms. A surcharge of CHF 50.- applies per pet per day.
Our hotel offers two specially adapted rooms in the Deluxe Room category.
Breakfast is served every day from 7:00 - 11:00 and is complimentary for guests staying in our hotel.
External guests require a reservation and the price per person is CHF 58.-
Check-in from 15:00
Check-out by 12:00
Smoking in the rooms, as well as in public areas is strictly not allowed.
Our guests have the option to smoke in our Smoking Lounge on the ground floor.
Extra beds can be added in all of our rooms and suites.
0 - 2 years: Can use a cot upon request (FREE)
6 - 11 years: Can use an extra bed upon request (CHF 110.- per child per night)
12+ years: Can use an extra bed upon request (CHF 220.- per person per night)
The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.
We can provide you with a confirmation letter including stamp and signature.
The hotel is pleased to offer you a transfer from Zürich Airport (or Milan) to Grand Hotel des Bains Kempinski as follows:
CHF 950.- for a Mercedes E-Class (fits up to 3 passengers, limited space for luggage)
CHF 1'400.- for a Mercedes S-Class (fits up to 3 passengers, limited space for luggage)
CHF 1'000.- for a Minivan such as Mercedes Viano or similar (fits up to 6 passengers)
The above-mentioned rates are per car and per way.
In case of cancellation of an order the following fees will be charged:
Cancellation up to 24 hours before: no fee
Cancellation 24 – 2 hours before: 50%
Cancellation 2 hours before and no show: 100%
In order to reserve the transfer, please let us know your choice of vehicle and your flight details.
The hotel offers indoor and outdoor parking spaces for the following prices.
Winter: Outdoor - CHF 25.- per day
Winter: Indoor - CHF 35.- per day
Summer: Outdoor - CHF 25.- per day
Summer: Indoor - CHF 15.- per day