FREQUENTLY ASKED QUESTIONS

Kempinski Palace Portoroz Istria Slovenia
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We are delighted to provide you answers which are frequently asked by our distinguished guests.

Check-in is at 3 PM and check-out is at 12 noon.

Breakfast is served from 7 AM until 12 noon.

Yes, we have designed smoking rooms.

Complimentary Wi-Fi is available throughout the Kempinski Palace Portorož property. We also provide wired Internet and broadband access in our meeting rooms and in rooms upon request.

Yes, we offer 24 hour room service.

Yes, we have an indoor and outdoor pool at the hotel. Both pools are filled with salt water and are heated. The outdoor pool is closed during the winter time.   

We provide luxurious BMW limousine transfers to let you enjoy the breathtaking Slovenian scenery on the way here in ultimate comfort and style. For more information please contact us on concierge.portoroz@kempinski.com

For more information please click here or contact us on concierge.portoroz@kempinski.com

Yes, we offer valet parking. The overnight parking fee is €18 per night, VAT included. The parking charge is an additional charge to the room rate.

Please refer to your reservation confirmation.

We do require presentation of a valid government-issued identification at the time of check-in.

We have some connecting rooms at the hotel. Connecting rooms are available upon request and availability. 

 

Please visit our website, section Dining for up-to-date opening hours of all our outlets.

Payments can be done with cash, otherwise we accept all credit cards and/or debit cards.

Yes, we are a pet-friendly hotel and pets (dogs and cats only) are welcomed in the hotel for an additional charge of € 30 per night. Please note that pets cannot be left unattended at the hotel. When making a reservation, please make sure, to mention to the Reservation Agent that you are taking your pet with you. The fee includes a special pet sleeping rug, a pet bowl and a welcome delight.

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