FREQUENTLY ASKED QUESTIONS

Kempinski Palace Portoroz Istria Slovenia
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We are delighted to provide you answers which are frequently asked by our distinguished guests.

We are aware of the fact that pets are a part of the family. This is why here, at Kempinski Palace Portorož, we welcome your dog with open arms. Your fluffy best friend will get to join you during your holidays and experience a new destination.

The supplement for dogs is EUR 30 per dog per night, regardless of the size of the pet.

However, certain hotel guests may be allergic to animals and their wishes have to be respected as well. Therefore, pets are not allowed to enter the Rose Spa (sauna area, swimming pool and fitness area), and while in a hotel restaurant or at breakfast, sitting is limited to outside.

Yes, we have 3 specially adapted rooms. Access to other parts of the hotel (SPA, breakfast, lounge area, etc.) is also possible.

The breakfast hours are from 7 am to 12 noon in the wonderful Crystal Hall. The price of breakfast is already included in the room rate.

Check in time is after 3 pm and check-out is until 12 noon.

Late check-out and early check-in is possible upon request and availability and against a charge.

Yes, smoking rooms are available, however, the guest should inform us of this preference when making the reservation, as not all rooms are smoking ones and we can not guarantee they will be available upon check-in.

Yes, Wi-fi is free of charge throughout the hotel.

An extra bed can be provided in the room types Deluxe or in Suites at an additional charge for the third person.

The price varies, depending on the age of the person. For children under the age of 6, an extra bed is free of charge. For children aged 6 - 11,99 extra bed costs EUR 43 per child per night and for all individuals above the age 12, the supplement is EUR 86. In Superior rooms, the extra bed can not be provided. 

Yes, the hotel can assist you with the visa application through providing the guest with the confirmation of the reservation. Any additional requirements and necessities to obtain a visa have to be communicated with the hotel.

The taxi from the Airport Portorož costs around EUR 20. Other airports through which the guests can arrive are located outside Slovenia and we would recommend ordering hotel transfer, as the charges vary, depending on different providers. 

The parking is available in front of the hotel or in the hotels' private garage. The cost of parking is EUR 20 per car per day, regardless of the fact if the vehicle is parked in the garage or outside.

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