We kindly ask that our guests consider this information for an optimal spa experience.
The spa offers an environment of tranquillity and relaxation, with our pools heated to a sultry 29-31°C. Please respect the quiet and privacy of other guests. We kindly request that you refrain from using mobile phones and cameras. It is recommended that you leave valuables in your guest room safe. Smoking is prohibited throughout the spa area. The spa does not assume liability for any valuables.
Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities.
To make the most of your spa experience and support and enhance the benefits of your treatment, we recommend that you allow extra time prior to your scheduled time to enjoy our inviting wellness area. For your convenience the spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all treatments you will be properly draped for ensured privacy.
As your treatment continues to benefit both body and mind, we invite you to rest and recuperate in our relaxation room.
Advanced booking is highly recommended to ensure preferred times are available, particularly if you wish to enjoy multiple bookings during your stay. Based on availability, the spa can provide walk-in bookings. To make a reservation from your guest room, dial “2” to call the spa reception.
The minimum age for spa treatments and use of the gym and wellness area is 16 years. Please note children under 12 years are free to enjoy the indoor pools until 15:00.
Our gift certificates make a wonderful gift for any special occasion. Please enquire at the spa reception for details and to purchase.
Please be aware that late arrival may result in a reduction of treatment time as a courtesy to our next guest. We kindly ask our guests to give a minimum of 12 hours notice for cancellations. With fewer than 6 hours notice you will be charged 50% of your treatment cost. If appointments are reserved before arrival at the resort, the spa cancellation policy follows that of your resort reservation.