Kempinski wins three prestigious industry awards
Doha, 17 February 2016: Information technology innovation and transformation leaders gathered in Dubai last month to honour 100 individuals who demonstrated excellence and achievement in shaping the regional IT landscape, including three IT Directors at iconic Kempinski hotels in the region.
Part of Computer News Middle East’s (CNME) Annual CIO 100 Awards and Forum, the recognition acknowledges the innovative ways IT companies and individuals deliver competitive advantages to enhance business success. Prasanna Rupasinghe, Director of IT at the Kempinski Hotel Mall of the Emirates, Mehmet Akdeniz, Director of IT/AV at Emirates Palace, and Rahul Mistry, Director of IT at Marsa Malaz Kempinski, The Pearl – Doha, Qatar were among the winners.
Prasanna Rupasinghe, Director of IT at the Kempinski Hotel Mall of the Emirates Dubai, was recognized for his upgrade of the property’s infrastructure, which included the introduction of the Interactive Customer Experience (ICE) application that combined the best of content delivery, virtual systems and gaming platforms into one single application. This technology, which enabled the integration of the hotel’s digital TV platform, automated guest servicing platform and room management system, allows guests to easily stream TV content, access high quality wireless internet and request services through any mobile device.
At Emirates Palace, Abu Dhabi, Mehmet Akdeniz, Director of IT/AV, initiated a network infrastructure upgrade, making Emirates Palace the only hotel in the Middle East to deploy a supercharged wireless network. This allows guests to use gigabit wireless across the sprawling property. Among numerous innovations and changes brought about to improve customer service and guest satisfaction, enterprise architecture and operational efficiency, Mehmet also innovated guest room, conference and meeting room TV systems, introducing the upgrade of the Hotel TV and Room Control System to the IPTV system. The system features the ability to integrate with latest devices to stream audio video to TV and home theatre systems from Apple and android devices.
Rahul Mistry, Director of IT at Marsa Malaz Kempinski, The Pearl – Doha, Qatar was awarded for his efforts during the pre-opening phase and opening of this iconic Doha property. Making full use of the newly acquired Hotel Smart LED TVs, the HOTstream Smart TV solution allows the hotel to deliver cost-effective, leading in-room entertainment and TV channel viewing technology. Guests can now enjoy a wide range of channels in HD not only in their rooms, but anywhere in and around the hotel on their smartphone devices thanks to the latest paralleled service of IPTV solutions offered by MCOM. The tailor-made app, which was designed by MCOM, ensures that guests can enjoy the hotel technology benefits before, during and after their stay. Rahul’s efforts also saw the introduction of cloud-based technology, as an alternative to a server room, which has resulted in many advantages for the hotel, all of which relate to achieving a sustainable competitive advantage, continued business innovation, and improved customer satisfaction.
KN Ramdas, Regional Director of IT ME&A at Kempinski Hotels, said that Kempinski is thrilled to see three of their leaders in IT rewarded for their innovative thinking and distinctively successful implementation efforts. “Technology plays an ever-increasing role in the lives of our guests, and therefore, technological advances that enable our guests to connect quickly and effortlessly generate a great deal of interest. Kempinski properties continue to set a high benchmark in the industry, and the technology we are introducing across our portfolio broadens our ability to continue communication with our guests, by extending our ability to connect with them, well after their departure, when the technology is still functional,” Ramdas said.
About Marsa Malaz Kempinski, The Pearl - Doha:
Marsa Malaz Kempinski, the city's new premier destination, located on its own secluded island, offers guests 281 luxurious rooms and suites offering unparalleled space and luxurious comfort. The hotel offers bespoke dining and entertainment options across 11 food and beverage outlets. Meeting and conference facilities include the Palazzo ballroom measuring 1,100 sq m (11,538 sqft), ideal for VIP delegations or a stunning location for weddings. It also features an exclusive beach located in a private bay along with outdoor swimming pools, water sports facilities, yachts jetty and tennis courts. Additionally, the 3,000 sqm tranquil Spa by Clarins features 23 treatment rooms, exclusive female areas, a health club, indoor pool, beauty salons, saunas and steam rooms.
Created in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Kempinski’s rich heritage of impeccable personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Kempinski now manages a portfolio of 78 five-star hotels in 33 countries and continues to add new properties in Europe, the Middle East, Africa and Asia. Each one reflects the strength and success of the Kempinski brand without losing sight of its heritage. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts, and prestigious residences. Each one is imbued with the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands.
To book or for further information, visit:
Nikolaos Foskolos • Public Relations & Marketing Manager
Marsa Malaz Kempinski, The Pearl - Doha | Kempinski Residences & Suites, Doha
P.O. Box 24892 • The Pearl • Doha • Qatar
Tel +974 4035 5555