Spa Etiquette

Your Sanctuary Awaits...
Spa by Clarins at Marsa Malaz Kempinski
Spa Etiquette

Please take the following points into consideration, prior to your next appointment at Spa by Clarins.


To reserve your next Spa indulgence at your preferred time we request you to call Spa by Clarins in advance or come to see us for an assisted consultation. All walk-in guests are welcome and the reservations are subject to availability. All guests arriving at the Spa by Clarins must be above 18 years of age.

Your Appointment

Upon arrival to Spa by Clarins, you will be asked to sign a consultation indemnity form. We recommend that you arrive at the Spa reception at least 30 minutes prior to your scheduled appointment time, to maximize your enjoyment of our renowned facilities.

Your Health

If you suffer from any medical conditions, we suggest you refrain from using the sauna and steam rooms. If in doubt, please discuss with our spa professionals.

Personal Items

Although every effort is made to ensure the safety of our guests’ personal belongings, please be informed that the Spa by Clarins accepts no responsibility for any damage or loss by means of theft, fire or any other cause whatsoever.

Spa by Clarins Etiquette

Spa by Clarins prides itself on a tranquil, serene ambiance. Please respect the rights of other guests to privacy and quiet by switching off your mobile phone during your visit. Kindly be informed that smoking is not permitted in any area of the spa.


Spa by Clarins offers a diverse range of treatments for expectant mothers. Your spa care professional will be happy to advise on the most suitable treatment options during this special time.


A diet friendly menu is available with a variety of food and beverage options including seasonal fruits. You are also welcome to select cuisine from the Vitamine Café menu.

Spa by Clarins Professionals

Spa by Clarins and Marsa Malaz Kempinski employs only the most excellent, professionally accredited spa care professionals. Continued education is assured through regular training programs.

Spa by Clarins Products

Your spa care professional will recommend the product range most suited to your specific requirements. Kindly note that products purchased are non-refundable.

Spa by Clarins Gift Vouchers

Select an existing treatment package or feel free to design your own. A spa gift voucher is the ideal gift for not only the spa enthusiast, but also for stressed out colleagues, friends and loved ones in need of supreme pampering! Browse through our treatment menu to make your selection. Spa gift vouchers may be purchased at the Spa by Clarins reception.

Spa by Clarins Packages

Select a package from our treatment menu or discover our monthly special offer. Our guests are able to design their own packages from our extensive treatment menu.

Corporate Packages

We offer a diverse range of corporate packages that are ideal employee incentives or client gifts.

Late Arrivals

Should you be late for your appointment, your treatment time will be reduced accordingly and the full treatment price will apply.


Should you be unable to keep your appointment, kindly advise us 6 hours in advance. Should you fail to cancel your appointment, a 100% fee is applicable.

For enquiries, please contact us at or call us at +974 4035 5555.

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