After working with Kempinski Hotel Mall of the Emirates in Dubai to offer guest facing services to the hotel’s guests, iRiS has worked with Knowcross to integrate its Valet products to their KNOW Service software.
The iRiS Valet app is a user-friendly guest-facing solution that allows Kempinski Hotel Mall of the Emirate’s guests to interact with all of the hotel’s services and facilities in their preferred language. From in-room dining to room controls, restaurant bookings andcleaning requests, guests can easily access each of the hotel’s amenities.
The Knowcross software suite allows Kempinski Hotel Mall of the Emirates to manage housekeeping and maintenance tasks, as well as guest requests, complaints and personalized services through smartphones and tablets.
When a guest requests a service on the iRiS Valet app, the request goes straight through to Knowcross. The system then takes over and assigns hotel staff to the job, informs the staff and follows up to ensure timely completion, permitting better proficiency and performance and driving major improvements in processes.
Once the request has been completed, a notification is sent back from Knowcross to the iRiS app which then notifies the guest.
This integration between iRiS and Knowcross products means that service requests are more easily and efficiently dealt with, allowing for a seamless process between backend and front end operations.
Kempinski Hotel Mall of the Emirates is reaping the benefits of the integration and this is what Prasanna Rupasinghe, Director of Information Technology has to say about the same – “Knowcross’ integration with iRiS Interactive Guest Service Platform has been a step towards enabling guests to interact directly with the hotel staff and make service requests regardless of their presence on-premises or off-premises. Through this, we have been able to transfer the power of Knowcross suite to the hands of guests. Knowcross helps automatically raise tickets for requests placed using the iRiS application. This helps in serving guests in a timely fashion and has reduced the average time to fulfil guest requests by almost 15%. In case of delays, seniors are notified immediately and in the entire process adherence to brand standards is ensured.”
Florian Kriechbaumer, Product Development Director at iRiS, said about the partnership: ‘It's been an excellent collaborative effort to develop an integration that delivers both operational benefit and efficiency, as well as improved guest experience by allowing users to get immediate feedback and see the status of their requests in real time via the application.’
“One of the most iconic properties in Dubai, Kempinski Hotel Mall of the Emirates has been our valuable customer. And it has rightly served as one of the best platforms to showcase our front-end integration capabilities with iRiS, with whom we have had a long-standing strategic partnership. The integration empowers guests to communicate with the hotel directly bypassing all human intervention till the last mile, reducing guest request handling time and enhancing guest overall satisfaction. This successful implementation is now set to serve as an example for many more to come.” says Mr. Nikhil Nath, CEO, Knowcross.
About iRiS Software Systems:
• London-based iRiS Software Systems Ltd is an award-winning interactive guest services application creator, providing apps designed for hotels, cruise lines and restaurants. The iRiS applications are designed to improve the guest experience, increase revenues and reduce costs, improve communications between guests and staff and provide a smart marketing tool. Both tablet and mobile phone applications are available.
• For more information, please email Laura@iris.net / Alizee@iris.net or visit www.iris.net
• Knowcross offers a suite of software products that enhance efficiency and guest service with a direct impact on the bottom-line. Customers include Hilton, Hyatt, Rosewood, Kempinski, Sixty, Commune, Taj, Oberoi and others in over 35 countries.
• The Knowcross suite includes 5 software applications - KNOW Housekeeping, KNOW Service, KNOW Glitch, KNOW Mobile and KNOW Inspection. These applications are multi-lingual, available on the cloud, are interfaced to most PMS systems and are available either stand-alone or bundled.
• For more information, please email email@example.com or visit www.knowcross.com
About Kempinski Hotel Mall of the Emirates:
Priding itself on offering guests innovative experiences, Kempinski Hotel Mall of the Emirates has some of the most unique and stylish room products in the region. Fifteen stunning Ski Chalets marry sand and snow, offering views of the Arabian Gulf on one side and ski slopes on the other. The über-sleek Executive Tower Suites and the luxurious Presidential Suite are an exercise in modern elegance and provide an exclusive haven for discerning guests. Each of the hotel’s 393 deluxe rooms and suites is equipped with a large plasma flat-screen TV with access to 80 international satellite channels, as well as a DVD and multi-media player. In addition, all rooms have a fully furnished dining area as well as stylish and well-appointed marble bathrooms.
Created in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Kempinski’s rich heritage of impeccable personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Kempinski now manages a portfolio of 76 five-star hotels in 32 countries and continues to add new properties in Europe, the Middle East, Africa and Asia. Each one reflects the strength and success of the Kempinski brand without losing sight of its heritage. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts, and prestigious residences. Each one is imbued with the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, which celebrated its tenth anniversary in 2014.
To book or for further information visit
www.kempinski.com/dubai • www.kempinski.com/press • www.globalhotelalliance.com
• Marketing Communications Manager • Kempinski Hotel Mall of the Emirates • Sheikh Zayed Road • 120679 Dubai • United Arab Emirates
Tel +971 4 341 00 00 • Fax +971 341 45 00 • Mobile +971 50 3575102
firstname.lastname@example.org • www.kempinski.com/press • www.kempinski.com/dubai