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Best Rate Guarantee

Should you find a lower rate on another website, within 24 hours of completing a reservation at, Kempinski will match the lower rate found and will discount it even further by an additional 25%, for the entire duration of the reservation originally made on In addition to that, you’ll be upgraded to the next higher room category, subject to availability at the time of check in at the hotel.

The Best Rate Guarantee is subject to Terms and Conditions – please review these before submitting your Best Rate Guarantee claim.

Submit a Kempinski Best Rate Guarantee Claim

Kempinski Hotels S.A. will review your Best Rate Guarantee claim within 24 hours (working days only) of submission:

Should you not have received a response from us after 24 hours, please contact us by telephone: +41 22 809 88 49. Best Rate Guarantee – Terms and Conditions

1) The Best Rate Guarantee applies solely to reservations made at Kempinski hotels through or official Kempinski hotel websites.

2) If within 24 hours of completing a reservation on, you find a rate (“Comparison Rate”) on another website that is lower to the room rate that you have booked on (for the same hotel, same room type, same number of people, same arrival and departure dates), please write us an e-mail with the subject "Best Rate Guarantee claim" to the above mentioned address.

3) The booking conditions applicable to the Comparison Rate (such as advanced payment and deposit, change and cancellation policies) must be identical to the booking conditions of the rate booked on

4) The Comparison Rate must be publicly viewable and bookable online.

5) The Best Rate Guarantee does not apply to:

  • Rates from so called “opaque” or auction sites where the hotel name and/or the specific hotel is not known until the reservation is completed and a form of payment is made or provided (such as or
  • Any rates found on websites that package the hotel room and other travel components such as flights, car rental, tours, etc.
  • Rates which are not publicly available, such as corporate negotiated rates or group, convention and/or event rates which are specifically agreed by Kempinski to particular groups or companies.
  • Rates quoted on direct mail or electronic mail solicitations.
  • Rates offered to members only of certain groups or individuals that meet previously specified criteria such as membership of particular associations or special programmes not open to the public in general.
  • Rates valid for extended stays beyond twenty (20) consecutive nights.
  • Pre-paid rates which involve a voucher to be redeemed at the hotel.
  • Kempinski Residences or any residential or extended stay accommodation managed by Kempinski (such as the Kempinski Residences Astoria in Istanbul, Turkey, for example).

6) Rate comparison between the rate and the Comparison Rate will be made net of any taxes, gratuities or any other fees associated with the room rate.

7) If the Comparison Rate is sold on a different currency from the rate, the Comparison Rate will be converted to the same currency as used in the original booking made on, at the exchange rate applicable on the date in which the Best Rate Guarantee Claim is being reviewed/validated.

8) If the Best Rate Guarantee Claim refers to a reservation consisting of several nights accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the Comparison Rate is found.

9) The Best Rate Guarantee is void where prohibited by law.

10) Kempinski Hotels Mall of the Emirates reserves the right to alter or withdraw the Best Rate Guarantee at any time.