Spa Etiquette

Ultimate Relaxation
Kempinski Hotel Yinchuan
Spa Etiquette

The spa environment is one of tranquility and relaxation. Please respect the quiet and privacy of other guests. We kindly request that you refrain from using mobile phone and cameras. We recommend that you leave any valuables in your guestroom safe. The spa does not assume liability for any loss of belongings.

Opening Hours

Spa treatment available from 1pm to 12pm.

Fitness facilities operation hours from 6am to 11pm.


Please inform the spa agent of the following:

  • Allergies or medical conditions including pregnancy.
  • If you have a request for a specific therapist.

Advance booking is highly recommended to ensure preferred times are available, particularly if you choose to enjoy multiple treatments during your stay. The spa accepts walk-in reservations based on availability.

Arrival Time

Please arrive at least 30 minutes prior to your scheduled treatment. This will allow time to enjoy saunas, steam rooms, shower and Jacuzzi. Arriving late will limit the time for your treatment, thus decreasing its effectiveness and your enjoyment. Your treatment will end on time, so the next guest is not delayed. The full value of your treatment will be charged.

Cancellation Policy

If you must reschedule or cancel your appointment, please notify the spa at least 4 hours in advance of your appointment.

Age Requirement

The mini mum age for spa treatments and use of the pool & wellness area is 16.

Treatment Recommendations

For best results we recommend that men shave a few hours prior to their facial. We also recommend before any facial or massage to remove all make-up.

If you experience discomfort due to room temperature, massage pressure, music volume or any other conditions, please notify your therapist immediately.


For more information or to book an appointment, please contact us at or call +86 951 5165750

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