Health and Safety

At Kempinski Hotels, we strive to create beautiful experiences enveloped in an aura of luxury, comfort, and warmth. Even in a world that continues to change, our promise to provide the exemplary Kempinski service remains constant and unwavering. With your well-being, safety, and comfort as our topmost priorities, we aim to inspire confidence in our guests as they embark on an exploration of our remarkable world.

Our bespoke Kempinski White Glove Services are an emblem of our devotion to superior service and elegance. The term 'white glove' is symbolic of top-tier service and sophistication, principles that are deeply rooted in our ethos of hospitality. In response to the evolving global health and safety guidelines, we have meticulously implemented our White Glove Services across all our hotels worldwide. These services, fully compliant with local and national legislations, aim to elevate your experience, providing a safe and comfortable environment throughout your stay.

We have significantly intensified our cleaning and disinfection protocols in all areas of our hotels, including guest rooms, elevators, public spaces, and staff areas. In our commitment to ensure your comfort and convenience, sanitising stations have been installed in all public spaces. Upon check-in, we offer an option to choose the "Do Not Enter My Room" service. Opting for this ensures that our staff will respect your privacy and will not enter your room during your stay, unless you request a specific service. Despite this, all of our high-standard services remain available at your disposal.

With reassurance about your health and safety, it's time to Prepare Your Stay. 
Our guide offers everything you need to know for a seamless arrival and an enchanting stay in St. Moritz, ensuring every moment is as flawless as the snowy peaks that surround us.