FREQUENTLY ASKED QUESTIONS
GET YOUR QUESTION ANSWERED
We offer the Fast Tracking Service, where a representative will welcome you upon arrival at the airport and take care of the visa and passport procedures and luggage collection, letting you arrive stress-free. For arrangements and prices, please contact our concierge at: email@example.com.
We don’t have a free shuttle service from and to the airport. We offer transportation via a luxury limousine service or minivan from Hurghada International Airport (45 minutes’ drive) for your ultimate convenience. For arrangements and prices, please contact our concierge at: firstname.lastname@example.org.
If you are arriving by car, Soma Bay is located 45 km from Hurghada International Airport. Drive 45 km from the airport, heading south towards Safaga, turn left at the Soma Bay exit sign, then take the first exit right and continue for 8 km, and you will find Kempinski Hotel Soma Bay.
The taxi prices are not fixed in the region and we do not recommend using the local taxi services. Our reliable limousine service is available at your convenience and can be prearranged through our concierge at: email@example.com.
A free parking area with easy access is situated at the front of the hotel.
We accept Egyptian pounds (EGP) Euros (EUR) and US dollars (USD). There is a currency exchange machine available in the lobby.
Kindly note that pets are not allowed on the hotel premises. Thank you for your understanding.
The breakfast buffet is open daily from 07:00 until 11:00 hours.
Free wireless Internet connection with a limited speed is available in public areas and guestrooms (for maximum two devices per room).
For high-speed Internet connection, the following options are available:
Wi-Fi connection 12 hours—50 EGP
Wi-Fi connection 1 day—90 EGP
Wi-Fi connection 7 days—550 EGP
We don’t have the All-Inclusive formula available. Our hotel offers Bed & Breakfast or Half-Board services.
The hotel is approximately 55 km/60 minutes’ drive from the downtown of Hurghada.
The Kimo Kids Club is dedicated to entertaining children 4 – 12 years old daily between 09:00 and 18:00 hours with various activities. We also offer a babysitting service upon request (24 hours in advance) for an extra supplement.
Depending on the location of your room within the premises, it can be between a one- to three-minute walk.
In the winter season, the main swimming pool, the Jacuzzi next to the main pool, and the kids’ pool are heated.
No, we don’t offer any accommodation type with a private pool.
Our rooms are located on four floors in eight clusters.
Yes, our hotel offers a 400 m long sandy beach with house reefs right by the beach, which are excellent for snorkelling.
Soma Bay offers excellent conditions for golf, windsurfing, kitesurfing, diving and snorkelling. The Cascades Spa & Thalasso offers a wide range of treatments and massages along with the Thalasso tonic pool, a large seawater facility.
The Fitness Centre of the hotel offers gym access, Jacuzzi, sauna and steam room free. There are four treatment rooms as well, where different treatments can be arranged through The Cascades Spa & Thalasso for a charge.
All other facilities and treatments at the nearby Cascades Spa & Thalasso are against charge and can be booked and arranged in the hotel.