Spa Etiquette

Health Concerns
Please advise us in advance of any health conditions, or allergies that could affect your treatments or use of the spa facilities.

Spa Experience 
To make the most of your spa experience and support the benefits of your treatment, we recommend that you arrive minimum 15 minutes before your scheduled time. For your convenience, the spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all treatments you will be properly covered to ensure your privacy.

Relaxation Lounge 
As your treatment continues to benefit both body and mind, we invite you to rest and recuperate in our relaxation room. Stay for as long as you like.

Minimum age 
The minimum age for spa treatments is 16 years.

Reservations
Advanced booking is highly recommended to ensure preferred times are available, particularly if you choose to enjoy multiple bookings during your stay. The spa provides walk-in bookings based on availability. To make a reservation from your guest room, dial the spa button on your telephone to contact the spa reception.

Gift Certificates
Our gift certificates make a wonderful gift for any special occasion. Please enquire at the spa reception for details and purchase.

Lateness and Cancellation Policy 
Please be aware that your late arrival may result in a reduction of treatment time as a courtesy to our next guest. We kindly ask our guests to give a minimum of twelve hours’ notice for cancellations. With less than four hours’ notice, you will be charged for 100% of your treatment. If appointments are reserved before arrival at the resort, the spa cancellation policy follows that of your resort reservation.

Please contact us for more information about Kempinski the Spa:
Phone: +248 438 6666
Email: [email protected]