How to Spa
Spa Etiquette - Kempinski Spa is a tranquil and serene Spa retreat for your body, mind and spirit. To ensure that guests can enjoy the peaceful sanctuary of the Spa, we respectfully request that all visitors keep noise to a minimum. We invite you to dedicate your time at our Spa to experience total relaxation. Switching off cellular phones and other electronic devices and disconnecting from the mobile world for a few hours will help you to clear your mind of worldly concerns.
Facility | The Wellness & Beauty Centre including, Sauna, Steam Room, Ice Fountain and Relaxing Area are complimentary and accessible to our guests above 16 years. Our Day Spa guests have access with the Day Spa Fee or our Spa Membership.
Meeting your Needs | At the Kempinski Spa Reception we can help you plan your own personal Spa experience. Please check in at the Spa Reception 15 minutes prior to your appointment. This will allow you time to prepare yourself before your therapist greets you. Using our Wellness Area is a great way to relax before the treatment begins.
What to Wear | Most of our body treatments are best enjoyed without clothing. To protect your privacy at all times, our therapists will drape your body with sheets and only expose the body parts they are working on. We provide a single use slip to wear. If you prefer to keep your own underwear on, please feel free to do so. For Thai Massages you will be provided withcomfortable clothing.
Your Visit to the Sauna & Relax Area | In consideration of your fellow guests, please be so kind as to cover private body parts. We provide bathrobes, slippers,towels and a variety of body and hair toiletries.
Late Arrivals | If you arrive late for your appointment, we might be unable to extend your treatment beyond the agreed time. Yourtreatment will be then shortened accordingly.
Cancellation Policy | If you need to postpone or cancel your appointment, please notify us at least 12 hours prior to the treatment to avoidbeing charged. No shows and cancellations within 12 hours of the scheduled appointment are charged with the complete treatment fee.
Hours of Operation | Opening hours of the Spa facility and treatments are communicated at Spa Reception. Appointments made outsidehours of operation are available with an additional charge.
Extend your Spa Experience | Our Spa Shop stocks exclusive products for beauty, well-being and lifestyle. Our Spa Professionals will help you findthe right products for your needs.
Your Well-Being is Important | In the Kempinski Spa we do everything to let you enjoy a sublime Spa experience. Your feedback is always appreciated.