Health and Safety

Health and Safety

Customer care and health protocols are underpinned by local and global guidelines, so you can feel confident about exploring the world with Kempinski. 

Kempinski White Glove Services

At Kempinski Hotels, we are dedicated to creating moments you will cherish. During challenging and changing times, our promise to deliver renowned Kempinski service remains the same. Our top priority is to ensure your wellbeing, safety and comfort and make you feel confident about travel again.

Kempinski White Glove Services
White glove' is a hallmark of luxurious service and elegance. Guided by global health and safety recommendations, we have implemented White Glove Services in our hotels worldwide. This initiative influences your guest journey throughout your entire stay, with a primary focus on the following areas:
While performing their duties, Kempinski employees wear white gloves when welcoming you to our hotels, restaurants, and bars.
Sanitising stations are available in all public areas of our hotels.
Masks covering the nose and mouth are available in all rooms and suites for you and your loved ones, and will be worn by our employees.
Enhanced cleaning and disinfection procedures have been implemented in guest rooms, lifts, public areas, and back-of-house areas.

Keeping a Distance, Without Being Far Away
As part of Kempinski White Glove Services, we ensure that a distance of 1.5 to 2 metres is respected by both guests and employees, including in our restaurants and bars. Nevertheless, we remain attentive and on hand to ensure meticulous service for every guest.

Arrive in Style
The Kempinski Private Transfer enhances your individual arrival experience. Refreshing towels, hand sanitiser and face masks come as standard. Luggage cleaning and disinfection services are offered upon arrival before your suitcases are delivered to your room.
Our valet parking service is offered only by meeting the highest hygiene standards. As a farewell gift, a bottle of sanitiser is placed in your car upon departure.

A Warm Welcome
When arriving at a Kempinski hotel, you will find an easily accessible sanitising station at the entrance. Our receptionists and Ladies in Red look forward to welcoming you, and guiding you through an adjusted check-in procedure.

Do Not Enter My Room
At check-in, you will be offered the possibility of choosing the new “Do Not Enter My Room” option, which means that while all services remain available, our employees will not enter your room during your stay until you expressly request your room be serviced. Room-service deliveries, luggage assistance, and other services will take place in front of your room.

Rooms & Amenities
The cleaning of rooms and suites and the sanitisation of our beds meet the highest possible hygiene standards. To enhance your confidence during your stay, the selection of room amenities now includes face masks and hand sanitisers.