Spa Etiquette

Spa Etiquette

Our spa environment is one of tranquillity and relaxation. Please respect all spa guests’ rights of privacy. We kindly request you to turn off your mobile phone at Kempinski The Spa. The consuming of alcohol and the smoking of cigarettes and cigars on the spa premises are strictly prohibited.


We strongly suggest that you make a reservation prior to your arrival. Reservations can be made two days prior to the desired appointment. It is recommended to arrive 15 minutes prior to your appointment.

Minimum Age

The minimum age for spa treatments and use of gym and wellness area is 16 years old.

Health Concern

Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities.

Spa Experience

To make the most of your spa experience and support the benefits of your treatment, we recommend that you allow extra time prior to your scheduled time to enjoy our inviting wellness area. For your convenience, the spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all treatments, you will be properly draped for maximum privacy.

Relaxation Lounge

As your treatment continues to benefit both body and mind, we invite you to rest and recuperate in our relaxation room. Stay for as long or as little as you like.

Cancellation Policy

Please notify us four hours prior to your scheduled appointment if you wish to either cancel or reschedule for a later date or time.

Gift Certificate

You can pamper your loved ones with a gift certificate from Kempinski The Spa. Simply contact our spa receptionist to assist you with your request.

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