FREQUENTLY ASKED QUESTIONS
FIND THE ANSWERS TO YOUR QUESTIONS HERE
We do not allowed pets at the hotel.
Check-in time at 14:00
Check-out time at 12:00
Yes we do have some smoking rooms.
Yes our WiFi is complimentary to guests.
Yes, except the Deluxe Room category.
Please note that all charges will be billed in Indonesian rupiah, based on the hotel’s daily exchange rate, according to the 2015 Bank Indonesia regulation concerning transactions and currencies.
We are happy to offer you early check-in or late check-out when available. To request late check-out until 18:00, select the “Late check-out” add-on in the “Enhance Your Stay” feature during the reservation process.
Adjoining or connecting rooms may be requested in the “Room Preferences” section on the page prior to completion of your reservation. If you have already booked your reservation, please inform the representative during your check-in that you prefer adjoining or connecting rooms.
- On our website, you can individually book a maximum of three rooms for your personal needs per reservation.
- If you need an extra room, all you need to do is make a new reservation.
Yes. Click the “Modify Booking” or “Cancel Booking” link at the bottom of the page. You will have the option of signing in to your account to view a list of your upcoming reservations or to simply enter your reservation confirmation number and e-mail address to find the specific reservation you need to cancel
You are a company or in the travel industry:
If you need to book a work meeting, a training seminar, a motivational trip, a convention, an annual meeting or accommodation for a group of employees, please contact our Reservations team at email@example.com or by phoning +62 21 2358 3888.
Your credit card number is used to guarantee the reservation of your room for the night. You will not be charged and you will pay at the hotel for your stay, except if stated otherwise in the rate description and sales conditions. Some rates that cannot be cancelled or changed are subject to prepayment with immediate charge.
Possibly. Rates are set by factors such as seasonality, day of the week, length of stay, room type, number of individuals in the room, etc. Modification of any of these items may result in changes to the room rate.
King size bed: 210cm x 200cm
Twin size bed: 210cm x 135cm
Extra bed: 200cm x 100cm
It cost IDR 900,000 net including breakfast for one adult and IDR 450,000 net including breakfast for one child below 12 years. However is not applicable in Deluxe room.
It is IDR 218,000 per person.
The length is 22.5 m by 9 m with a depth of 1.5 m.
Yes, we do provide a baby cot and it is free of charge.