Spa Etiquette

at luxury hotel Kempinski Palace Portoroz
Spa Etiquette


Advanced reservations for scheduled services are recommended but not necessary. We will always do our best to accommodate you.

Spa Check-In

Please arrive at least 5-10 minutes prior to your scheduled treatment time in order to fill out your consultation form and take some time to relax and get prepared to enjoy your treatment.

Cancellation Policy

As a courtesy to all, we ask that a minimum of 3 hours’ notice be given if you need to cancel or reschedule your appointment(s).

**Please keep in mind that arriving late for a service may require the spa to shorten the length of the treatment with full charges applied, so as not to inconvenience other guests. We will, however, make every effort to provide the full amount of service.

What to Wear

Please dress with comfort in mind.

As our suggestion, you can use the bathrobe and the slippers provided in your room. For your comfort, we provide disposable underwear to wear during your treatment.

We recommend that you do not bring valuables, as we cannot be responsible for these if they become misplaced.

There are also changing areas, showers and lockers available to use prior to your treatment time by the pool area if needed.

Please Advise Us

We ask that you let our staff know about any health issues such as whether or not you are pregnant, recovering from recent surgery or have existing medical concerns such as hypertension, heart disease or athletic injuries. Also, please advise us of allergies and medications so that we may advise you of the best treatments and products for your needs including those that may not be appropriate for you to receive.

Drink Plenty of Water

A spa treatment often releases toxins from the body, so be sure to drink plenty of water before and after your treatment to keep yourself properly hydrated. This also comes into play if you plan on using the spa facilities, such as our steam room, sauna, or whirlpool.

The opening hours of our Rose SPA can be found HERE.

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