Spa Etiquette

Rules of conduct and recommendations for a relaxing spa experience
ENERGY CLINIC CAROLEA SPA
Spa Etiquette

The Spa surroundings are quiet and tranquil and invite you for relaxation, therefore we ask our guests to refrain from carrying mobile phones, cameras and other technical equipment inside the spa area. Smoking and alcohol consumption are prohibited in the spa area. The wet zone is not separated for males and females, therefore respected guests are kindly asked to be covered in a towel in the public area of the spa and to sit on it in the saunas and steam baths.                             

Making an appointment

In order to book the most suitable appointment for you for the treatment, call the spa reception one day earlier on 7080 (707080 for external guests) or book an appointment in person. Clients who are not hotel guests are kindly required to leave their credit card number when booking a treatment time.  

Cancellation procedure

Cancelling a treatment less than 4 hours prior to the appointment or not showing for the scheduled treatment is subject to charge of 50% of the treatment price.

Running late for the booked treatment

In case of an unforeseen situation and if you are late for more than 15 minutes for the booked treatment, we may no longer be able to offer you the service. A treatment always finishes at a specified time so delays would not affect other guests. However, the treatment will still be charged at full price. We kindly ask that you pay attention to the booked appointment.

Arrival

We advise that you arrive 15 minutes prior to the beginning of your treatment. You will then have enough time to prepare yourself for the treatment without rushing and fill in a questionnaire about your health. For your own comfort, we advise that you arrive for your treatment in the hotel robe and slippers. Disposable underwear and towels will be provided to you for the duration of the treatment.

Valuables and jewelry

Even though lockers for clothes are at your disposal, we still advise that you store your valuables and jewelry in your room safe.

Kempinski
Processing your request...
Thank You For Your Patience

YOUR BROWSER IS NOT SUPPORTED

Please note that this website is optimised for Internet Explorer 10 and higher, as well as Google Chrome, Mozilla Firefox and Safari. To ensure that you are able to use our website to its full extent, we kindly ask you to upgrade your browser version, or select a different one. Thank you.