FREQUENTLY ASKED QUESTIONS
FIND OUT MORE ABOUT OUR HOTEL
Explore our FAQ section and find the answers to the most commonly asked questions about Kempinski Hotel Adriatic and its services, as well as some general information about Croatia. Kindly note that all prices and other information contained herein may be subject to change without prior notice. We would be happy to answer any additional questions you might have at email@example.com.
The hotel can support your application with all the documents that need to be presented from the hotel side, such as a reservation confirmation and/or letter of warranty, depending on the purpose of your travel and what kind of visa you are applying for.
Kindly note that Croatia is a member of the EU, but not part of the Schengen zone. Please check whether you require a multiple-entry Schengen visa at the respective diplomatic mission or consular office in your country of residence. EU citizens can enter Croatia with a valid ID or passport. For specific visa requirements for other countries, please click here.
For further guidance, please contact us at firstname.lastname@example.org.
Kempinski Hotel Adriatic is easily reachable by plane and car. Here is a list of the closest airports, distances and approximate travel times.
Trieste Airport (Italy) – 90 km (55.9 mi) / 1 hour and 30 minutes travel time;
Pula Airport (Croatia) – 90 km (55.9 mi) / 1 hour travel time;
Ljubljana Airport (Slovenia)- 150 km (93.2 mi) / 2 hours travel time;
Portoroz Airport (Slovenia) – 15 km (9.3 mi) / 20 minutes travel time;
Rijeka Airport (Krk island, Croatia)- 176 km (109.4 mi) / 2 hour and 42 minutes travel time;
Venice Airport (Italy) – 217 km (134.8 mi) / 2 hour 34 minutes travel time.
You will find driving directions from the closest airports (from the North, West and South) here.
Please contact email@example.com should you wish to organise your transfer with us.
Prices depend on the type/size of the vehicle and the distance from the airport, and may be subject to change. We recommend checking the taxi fees at your destination airport shortly prior to your travel date. Please contact firstname.lastname@example.org should you wish to organise your transfer with us.
The hotel offers on-site garage parking along with the possibility of open-air parking for guests and visitors.
Daily fees for hotel garage parking (includes valet service): EUR 19 from June to mid-September; EUR 14 from mid-September to June.
Daily fees for open-air parking (self-parking): EUR 12 from June to mid-September; EUR 10 from mid-September to June.
Check-in is at 3:00pm.
Check-out is at 12:00 noon.
The official currency of Croatia is the Kuna, which is divided into 100 Lipas. An international currency exchange service is available at the front desk in the hotel lobby (the working hours are from 7:00am to 11:00pm) or in every bank in the town of Umag. There are also several designated exchange offices in Umag and its surrounding areas. Additionally, you will find an ATM machine on the hotel premises.
We allow pets on hotel premises. Daily rates apply as follows:
For dogs up to 15 kg (33.1 lbs), the rate is EUR 25 per day. For dogs over 15 kg (33.1 lbs), the rate is EUR 50 per day. Read more about our pet policy here.
Breakfast is served in restaurant Dijana from 7:00am to 11:00am.
Yes, we offer complimentary wireless as well as wired Internet access.
Our rooms are 41 sq m (441.3 sq ft) with a balcony. By fire regulations, we can accommodate a maximum of three persons per room, allowing that the third person is an adult or a child accommodated on an extra bed. Extra bed can be replaced with a baby cot upon request.
Our suites are 85 sq m (914.9 sq ft) with a terrace or 87 sq m (936.5 sq ft) with a balcony. Maximum occupancy for both suites are two adults and two children or three adults, providing that the children or third person can be accommodated on a sleeper sofa.
Maximum occupancy in prestigious Presidential Suites cannot exceed more than two persons. Additional requirements for baby cot must be communicated in advance and must be confirmed by reservations department.
Your room will be cleaned daily from 9:00am to 3:00pm. Should you not wish to be disturbed during this period, we can customise the cleaning time to your preferences. You can contact our housekeeping attendant or front desk clerk by speed dial from your room phone or even request it prior to your arrival. Please contact our team at email@example.com.
Yes, we are able to accommodate most dietary restrictions or preferences, such as gluten-free, vegetarian or food allergies. Please contact us in advance in order to accommodate your dietary demands properly and ensure alternative dining options. Please contact our team at firstname.lastname@example.org.
We are a golf and spa resort that welcomes families with children. Our Kempinski Kids Club is open during the Easter period and from May until mid-September, offering attractive programmes for children between 4-12 years of age. This service is complimentary. Children older than 16 are welcome in our Energy Clinic Carolea Spa sauna and fitness area, but parents must accompany children under 18 during treatments.
Hotel dress code policy is designed to ensure maximum comfort and a pleasant atmosphere for all guests. We kindly encourage all guests to apply a smart-casual dress code in restaurants, bars and all public areas and not to wear pyjamas, bedroom slippers or bathrobes. Bathing clothes are allowed in the pool and beach area only. The sauna zone in Energy Clinic Carolea Spa is not separated for males and females; therefore, all guests are kindly requested to be covered in a towel in all public areas of the spa and to use a towel in saunas and steam baths. Guests are also kindly reminded not to enter saunas and steam rooms with glass or paper of any kind, and slippers are not allowed.
The hotel offers the following freshwater pools: one heated indoor pool, two outdoor pools for adults and one outdoor pool for kids that are heated from May until early October. In addition to this, we offer two heated outdoor whirlpools, which are open for guest use during the entire period of hotel opening, from March until November.
Our private beach is 370 m (1,213.9 ft) away from the hotel. For your convenience, we offer a complimentary shuttle service upon request. Please contact our front desk clerk and allow ten minutes time to organise the service.
Reserving a sun lounger is not possible, but our attendant will be there to assist you with finding an appropriate space.