FREQUENTLY ASKED QUESTIONS

Kempinski Hotel Adriatic Istria Croatia
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Explore our FAQ section and find the answers to the most commonly asked questions about Kempinski Hotel Adriatic and its services, as well as some general information about Croatia. Kindly note that all prices and other information contained herein may be subject to change without prior notice. We would be happy to answer any additional questions you might have at reservation.adriatic@kempinski.com.

We allow pets on hotel premises. Daily rates apply as follows:
EUR 30 from 03.03.2017 to 14.06.2017 and from 14.09.2017 to 04.11.2017; EUR 60 from 15.06.2017 to 13.09.2017. Read more about our pet policy here.

The hotel provides a room specially adapted and equipped for the disabled guests.

Breakfast is served in restaurant Dijana from 7:00 am to 11:00 am. Breakfast is included in the room rate.

Check-in is at 3:00 pm. Check-out is at 12:00 noon.

The hotel offers non-smoking rooms only.

Yes, we offer complimentary wireless as well as wired Internet access.

Our rooms are 41 sq m (441.3 sq ft) with a balcony. By fire regulations, we can accommodate a maximum of three persons per room, allowing that the third person is an adult or a child accommodated on an extra bed. Extra bed can be replaced with a baby cot upon request.

Our suites are 85 sq m (914.9 sq ft) with a terrace or 87 sq m (936.5 sq ft) with a balcony. Maximum occupancy for both suites are two adults and two children or three adults, providing that the children or third person can be accommodated on a sleeper sofa.

Maximum occupancy in prestigious Presidential Suites cannot exceed more than two persons. Additional requirements for baby cot must be communicated in advance and must be confirmed by reservations department.

The hotel can support your application with all the documents that need to be presented from the hotel side, such as a reservation confirmation and/or letter of warranty, depending on the purpose of your travel and what kind of visa you are applying for.

Please note that Croatia is a member of the EU, but not part of the Schengen zone. Depending on which country you are travelling from/through, you will need to check whether you require a multiple-entry Schengen visa at the respective diplomatic mission or consular office in your country of residence. EU citizens can enter Croatia with a valid ID or passport. For specific visa requirements for other countries, please click here.
Should you need any further guidance, our team at reservation.adriatic@kempinski.com will be happy to assist you with finding all relevant information.

Prices depend on the type/size of the vehicle and the distance from the airport, and may be subject to change. We recommend checking the taxi fees at your destination airport shortly prior to your travel date. Please contact concierge.adriatic@kempinski.com should you wish to organise your transfer with us.

The hotel offers on-site garage parking along with the possibility of open-air parking for guests and visitors. Daily fees for hotel garage parking (includes valet service): EUR 19 from June to mid-September; EUR 14 from mid-September to June.
Daily fees for open-air parking (self-parking): EUR 14 from June to mid-September; EUR 10 from mid-September to June.

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