FREQUENTLY ASKED QUESTIONS
GET YOUR QUESTION ANSWERED
Dear Ciragan Palace Kempinski Istanbul Guest, please find below the most frequently asked questions with the answers. Should you need any further information, please do not hesitate to contact our Concierge team. Contact details: +90 212 326 4646 / firstname.lastname@example.org
Small pets less than 6 kg are allowed at the hotel except at outlets, spa and pool area.
We do offer specially adapted rooms.
Our main restaurant is open for buffet breakfast at TL 250 per person every day from 06.30 AM to 11.00 AM.
The Check-in time: 14.00 and Check-out time: 12.00.
We do have smoking rooms available.
High speed Wi-Fi is complimentary on hotel premises.
Depending on the size of the rooms, we can add extra beds from one to four.
We can suggest reliable visa consultancy companies.
International Atatürk Airport: 20 km / TL 75-80 (appx. € 20)
International Sabiha Gökçen Airport: 30 km / TL 120-130 (appx. € 30)
*Taxi fees may differ depending on the traffic.
Parking facilities are available at the hotel and complimentary for accommodating hotel guests.
The hotel is 25 km / 45-minutes* drive from the İstanbul Atatürk International Airport & 45 km / 60-minutes* drive from Sabiha Gökçen International Airport.
*Durations may vary depending on traffic.
Most of the museums are open between 09:00 and 16:00 (Winter Time) & 09:00 and 18:00 (Summer Time)
Pedestrians are not allowed to walk over the bridges linking Asia and Europe. However you can walk over the Golden Horn Bridges; Haliç Bridge, Old Galata Bridge, and Unkapanı Bridge.
The most comfortable and fastest way to reach by private car, taxi or water taxi.
Yes, it can be reached by water taxi or commuter boats.
Yes, please keep your head, shoulders and knees covered.
No, it has to be paid in cash and preferably in Turkish Lira.
A cruise on the Bosphorus may be done by private yacht or public boat.
Museum pass tickets allow you ‘fast track entry’ into many museums; however not all though! Dolmabahce Palace tickets can be booked in advance.
İstinye Park, Zorlu Center and Kanyon are among the best on the European side of the city.
We are located on the European side of the city.
The weekend days in Turkey are Saturday & Sunday.
Some places accept euros or dollars. However, you will still need cash - Turkish Lira in particular - for smaller purchases.
Yes, you can Bargain in Grand Bazaar or touristic places.
No, Friday is a weekday in Turkey.
Taxis are 24/7 available at the hotel.