Spa Etiquette

Spa Etiquette

For your comfort and convenience, please see our spa guidelines, designed to ensure that all our guests enjoy the best spa experience.

The spa environment is one of tranquillity and relaxation. Please respect the quiet and privacy of other guests. We kindly request that you refrain from smoking or using mobile phones and cameras.

We recommend that you leave all valuables in your guest room safe. The spa does not assume liability for any valuables.

Please advise us of any health conditions, allergies, or injuries.

For your convenience, the spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all spa sessions, you must be properly covered for privacy.

Advance booking is highly recommended to ensure your preferred times are available. The spa welcomes walk-in guests based on availability. You should plan to arrive an hour before to experience our Wellness area, which will maximise the benefit of your treatment. Please be aware that your late arrival may result in a reduction of treatment time as a courtesy to our next guest. We kindly ask our guests to give a minimum of 6 hours’ notice for cancellations. With less than 6 hours notice, you will be charged the full price for your spa booking.

To make a reservation, please call the spa reception from your guest room by pressing the spa button.

As your treatments are tailored to benefit both body and mind, we invite you to rest in our relaxation lounge following your treatment. Stay for as long or as little as you like.

If you are pregnant, please allow us to assist you in selecting suitable services for this special time. We recommend that you check with your physician first.

Our gift certificates make a wonderful gift for any special occasion. Please enquire with our spa reception for details and purchase.

The minimum age for using our spa facilities is 16.

All prices are in Kenyan shillings and include all government taxes.

Kempinski The Spa is open daily from 09:00–21:00. 

To make a reservation please contact us :- 

Telephone :- +254 703 049 000
[email protected]