Daily - 07.00 to 21:00 hrs
The spa environment is one of tranquillity and relaxation. Please respect the quiet and
privacy of other guests. We kindly request that you refrain from smoking or using mobile
phones and cameras. It is recommended that you leave all valuables in your guest room safe.
The spa does not assume liability for any valuables.
Please advise us of any health conditions, allergies or injuries immediately.
For your convenience, the spa will provide towels, slippers, bathrobes and all amenities required for use during your visit. During all experiences, you will be properly draped for privacy.
Advance booking is highly recommended to ensure preferred times are available. The spa provides walk-in bookings based on availability. You should plan to arrive an hour before to experience our Wellness area, which will maximise the benefit of your treatment. To make a reservation, please call the spa reception from your guestroom by pressing the spa button.
Please allow us to assist you in selecting suitable services for this special time. We recommend that you check with your doctor first.
Our gift certificates make a wonderful gift for any special occasion. Please enquire with our spa reception for details and purchase.
The minimum age for visiting the spa including the sauna area is 16 years. Children are allowed to visit the pool during children’s hours from 9:00 hrs to 16:00 hrs with adult supervision.
Lateness & Cancellation Policy
Please be aware that your late arrival may result in a reduction of treatment time as a courtesy to our next guest. We kindly ask our guests to give a minimum of twelve hours’ notice for cancellations. With fewer than twelve hours’ notice, you will be charged 100% of your treatment. If appointments are reserved before arrival at the hotel, the spa cancellation policy follows that of your hotel reservation.
Protecting the security and privacy of your personal data is important to Hotel Vier Jahreszeiten Kempinski München. Therefore, we process personal data in compliance with applicable laws on data protection and data security, in particular the General Data Protec-tion Regulation (“GDPR”), as outlined below.
This Privacy Notice (“Notice”) tells you about the information we collect and process about you when you visit our spa regardless of whether you are a spa member of Kempinski The Spa (“Spa Member”) or daily visitor without membership of Kempinski The Spa (“Daily Visitor”, both referred to as “Guests”). Where necessary in the context of this Notice, we distinguish between Spa Members respectively Daily Visitors hereafter.
1 WHAT PERSONAL INFORMATION MIGHT WE PROCESS ABOUT YOU?
In the context of your relationship with us, we may process the following categories of per-sonal data of current and future Guests:
Payment data, such as data necessary for processing payments and fraud prevention, including credit/debit card numbers, security code numbers and other related billing information.
In some cases, the provision of at least some of your personal information is a requirement necessary to enter into a contract. Therefore, if you refuse to share such personal data, we may not be able to provide the spa services you request.
For spa treatments, it is necessary for a health questionnaire to be filled in. The information which is gathered during this process will not be saved in the system. Rather the questionnaire will be retained in paper form, whereby it is ensured that only the therapists will have access to it. Following termination of the contractual relationship, the health questionnaire will be disposed of properly.
2 WHY DO WE PROCESS YOUR PERSONAL INFORMATION?
We may process your Guest`s personal data for the following purposes:
In addition, we may process Guest´s personal data to manage the relationship and in par-ticular to accommodate Guest´s preferences in case Guests visit any other Kempinski The Spa facilities worldwide.
3 WHAT IS THE LEGAL BASIS FOR OUR PROCESSING OF YOUR DATA?
It is necessary to process this personal data for the purposes listed in section 2 above. Un-less expressly stated otherwise, when we collect personal data from you, the legal basis for the processing of your personal data is:
4 UNDER WHAT CIRCUMSTANCES WILL WE TRANSFER YOUR PERSONAL INFORMATION, ALSO OUTSIDE THE EU/EEA?
We may transfer Guest´s personal data to:
In addition, we may transfer Guest´s personal data to other Kempinski The Spa facilities at other hotels to accommodate Guest´s preferences in case Guests visit any other Kempinski The Spa facilities: a list of all Kempinski The Spa facilities is available here.
In some cases, we will be transferring personal information to countries outside the Euro-pean Economic Area (“EEA”). Such transfers will only happen for the specific purposes mentioned above under section 2 above, and we will always ensure that appropriate safe-guards are in place for such transfer.
Where your personal information you send us is transferred by us or our service provider(s) outside the EEA, and where this is a country which is not subject to an adequacy decision by the EU Commission, we protect your privacy adequately by entering into EU approved con-tractual clauses with service providers operating outside the EEA, by ensuring our service provider(s) are registered with the EU-US Privacy Shield or a service provider’s Processor Binding Corporate Rules. For further information, including obtaining a copy of the docu-ments used to protect your information, please contact us as described in section 9 below.
5 FOR HOW LONG WILL WE RETAIN YOUR PERSONAL INFORMATION?
Unless indicated otherwise at the time of the collection of your personal data (e.g. within a form completed by you), we erase your personal data if the retention of that personal data is no longer necessary (i) for the purposes for which they were collected or otherwise pro-cessed, or (ii) to comply with legal obligations (such as retention obligations under tax or commercial laws).
6 WHAT ARE OUR SECURITY MEASURES?
We will implement security measures to protect your personal data against manipulation, loss, destruction, and against unauthorised access. We continuously revise our security pro-cedure based on the newest, technological developments.
In practice, it is not possible to provide 100 % security, and therefore we cannot guarantee that the information is protected completely against anyone who will succeed in circum-venting the security measures and gain access to the data. Thus, you provide your data in-formation at your own responsibility.
7 WHAT ARE YOUR RIGHTS?
You may have the right to access your personal data and to obtain a copy of your personal data (Art. 15 GDPR); to correct, delete or restrict (stop any active) processing of your per-sonal data (Art. 16- 18 GDPR); and to obtain the personal data you provide to us for a con-tract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller (Art. 20 GDPR).
In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing - Art. 21 GDPR).
Where we have asked for your consent, you may withdraw consent at any time. If you ask to withdraw your consent to us processing your data, this will not affect any processing which has already taken place at that time.
These rights may be limited under the GDPR, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping.
To exercise any of the above mentioned rights, you can get in touch with us using the de-tails set out in section 9 below. When addressing us, please always provide your name, ad-dress and/or email address as well as detailed information about the change you require.
8 UPDATES TO THIS DOCUMENT
This Notice may be updated periodically. We will update the date at the bottom of its last page accordingly and encourage you to check for changes that we have made. Please ask for the newest version of this Notice by using the contact details below. On some occasions, we may also actively advise you of specific data handling activities or significant changes to this Notice, as required by applicable law.
9 CONTACT US AND YOUR RIGHTS OF COMPLAINT
The data controller for your personal data will be Hotel Vier Jahreszeiten Kempinski München.
If you have questions about this Notice or wish to contact us for any reason in relation to our personal data processing, please contact us anytime at [email protected].
If you have a concern about the way we handle your personal data you have the right to complain to the Data Protection Authority of your habitual residence, place of work or place of the alleged infringement. A list and contact details of local data protection authorities is available here.
This Privacy Notice was last updated on 1 October 2018