Booking Policies

Booking Policies

Booking Policies


  • A credit card is required to guarantee reservations and will not be charged. To process the payment of a reservation, a secure payment link will be sent to the guests' email separately by our team, and guests will be required to follow the instructions. The hotel reserves the right to cancel the reservation should the guests fail to proceed with the payment as instructed through the link.
  • Check-in time is officially from 15:00, and check-out time is until 12:00 noon. Early check-in or late check-out is possible against a charge and upon request, subject to availability.
  • A minimum age of 18 years or above with valid identification card is required for a stay at the hotel, unless minors are accompanied by parents or another legal adult guardian.
  • Only the room type confirmed by the hotel will be offered to guests upon arrival. Should guests wish to have a higher room category than the one booked, a supplement will apply to be paid directly by the guest.
  • In the unlikely event that the hotel does not, for any reason, have the number and type of rooms booked by the guest as per the confirmed booking, the hotel reserves the right, at its discretion, to relocate the concerned guest to an alternative hotel of similar or higher standard.
  • The hotel reserves the right to refuse entry to and remove any guest from the hotel if any authorized person at the hotel considers, in his reasonable opinion, that the guest is intoxicated, inappropriately dressed, not adhering to local legislation and regulations, or behaving in a threatening, abusive, or otherwise unacceptable manner.


  • All cancellations must be advised in writing, and proof of acknowledgment from the hotel should be retained.
  • Flexible rates reservations can be canceled free of charge up to 24 (twenty-four) hours prior to your arrival, depending on the period of stay.
  • No-shows or late cancellations will be charged at 100% of the guests' entire stay.
  • Early departures before the booked check-out date will be fully charged for the remaining nights as per the original booking confirmation. The charges apply as well for additional reservations (e.g., spa appointments).

Special Offers:

  • All terms and conditions are listed under “overview”.
     Special offers are not combinable with any existing offers, packages, promotions, or best available rates.
  • The offers are bookable on request and are subject to hotel availability and might include blackout dates.
  • Special offers require a deposit of 100% of the total price, which is mandatory and will be charged through a secure payment link at the time of booking. The rate is non-refundable. In case of modification, rates are subject to change, and blackout dates may apply.

For any other inquiries, please contact the reservation department by email ([email protected]) or phone (+62 21 2358 3800).

*These terms and conditions apply to a maximum of nine booked rooms. Ten booked rooms and more are considered a group, and different terms and conditions apply. Please contact us by email ([email protected]) or phone (+62 21 2358 3800) to discuss your request.