Prepare Your Stay

Prepare Your Stay

From check-in times to information on currency and time zones, we have the answers to all your travel questions.   

Everything you need to know

At Kempinski Hotel Cancún, every detail is meticulously crafted to ensure your stay is nothing short of extraordinary. At our Cancun beachfront resort, we believe that preparation is of utmost importance, as it sets the stage for remarkable experiences that will leave you with cherished memories that will last for a lifetime.

The moment you arrive at the hotel, our dedicated staff will greet you with a genuine smile, making you feel instantly at ease.

Our knowledgeable staff will also guide you through the check-in formalities while catering to your individual preferences. Feel free to ask any questions or seek recommendations for an enhanced stay.

Simply provide your reservation details and necessary identification, and we will handle the rest.

Important hotel information to remember:

  • Kempinksi Hotel Cancún operates on a non-smoking policy
  • Check-in: 15:00 hrs
  • Check-out: 12:00 hrs (noon)
  • Late check-out is available at an additional charge (subject to availability)
  • In-room minibar and room service have additional charges
  • Extra rollaway bed cost: USD 50 per night (subject to availability) *
  • Extra rollaway bed cost from 18 Dec to 7 Jan: USD 100 per night (subject to availability) *

*Extra rollaway beds are only available in rooms and suites with a king-size bed.

Unveiling Cancun's Charms: Currency, Recommendations, and Beyond

As you prepare to immerse yourself in the wonders of Cancun, let us be your trusted guide. Discover invaluable information about the local currency, enabling you to navigate with ease and confidence.

●    Currency: Mexican peso (MXN)
●    Language: Spanish
●    Time Zone: EST (Eastern Standard Time); UTC/GMT -5 hours
●    Climate: Tropical all year round
●    Plug: Type A and B
●    Voltage: 127 V
●    Travel documents: A passport valid for at least six months.

About travel documentation

Mexico Tourist Card: Tourists, students, and business visitors from the Schengen Area, UK, USA, Canada, or Japan with a valid visa or permanent residency do not require an additional visa for stays up to 180 days.

To expedite your registration upon your entry to Mexico, complete the Multiple Migratory Form (FMM) in advance. It can be filled out and printed in advance using this link.

Note: Remember to keep the FMM in a safe place during your trip. You will be asked for it upon your departure from Mexico.

Upon arrival in Mexico, the Immigration Authorities may require certain documents to verify the purpose of your visit based on the activity you plan to engage in.

●    For tourism: You may need to present a hotel reservation, itinerary, and proof of return tickets.
●    For business: You may need to provide a letter in Spanish from the foreign company you work for stating that they will pay for your services in Mexico or an invitation letter from a public or private institution explaining the purpose of your visit, estimated duration, and acknowledging responsibility for your travel and lodging expenses.
●    For students: You may need to submit an invitation or acceptance letter from a National Educational System institution that outlines the courses, research projects, or academic training you intend to undertake during your 180-day stay.
●    For work: Please contact the local Embassy of Mexico or Consulate for more details.


Note: If you are an international traveler departing from the state of Quintana Roo, including Cancún, Playa Del Carmen, and Tulum, you are required to pay a new tourist tax called Visitax. The Visitax fee, which costs 224 Mexican pesos (USD 11) per visitor, must be paid before boarding your flight. Only children 14 years and younger are exempt from this fee. All online payments must be processed through the official government website of Quintana Roo. Consider this fee may change without prior notice.