Prepare Your Stay

Prepare Your Stay

From check-in times to information on currency and time zones, we have the answers to all your travel questions. 

Everything you need to know

Check-in: 15:00
Check-out: 12:00
Currency: Mexican peso (MXN)
Extra rollaway bed cost: $50 USD per night (subject to availability) *
Extra rollaway bed cost from Dec 18 to Jan 7: $100 USD per night (subject to availability) *
Language: Spanish
Time Zone: EST (Easter Standards Time); UTC/GMT -5 hours
Climate: Tropical all year round
Plug: Type A and B
Voltage: 127 V
Travel documents: A passport valid for at least six months.

*Extra rollaway beds are only available in rooms and suites with King-size bed.

Mexico Tourist Card: Citizens from the Schengen Area, UK, USA, Canada or Japan or holders of a permanent residence permit or a valid visa for any of those countries, DO NOT REQUIRE A VISA if the purpose of a visit is tourism, studies or business. The duration of the stay should not exceed 180 days. 

A properly completed Multiple Migratory Form (FMM). The FMM can be obtained from the airline or at the port of entry, but to expedite a registration at the border, it can now be fill out and printed in advance in this link.
Note: Remember to keep the FMM in a safe place during your trip. You will be asked for it at your departure from Mexico.

At the port of entry, the Immigration Authorities may request certain documents to prove the purpose of your visit depending on the activity you will undertake in Mexico:
• Tourism: Hotel reservation, itinerary and the return tickets.
• Business: Letter in Spanish from the foreign company indicating that you are an employee and that the services you will provide in Mexico will be paid for by that company, or a letter of invitation from a public or private institution to perform non-remunerated activities in Mexico, indicating the purpose of the trip, estimated time of stay and taking responsibility for your travel and lodging costs.
• Student: Letter of invitation or acceptance from any institution pertaining to the National Educational System to take courses, conduct a research project or undertake academic training for a maximum period of 180 days.
• Work: Please contact the local Embassy of Mexico or Consular for more information.

Note: On departure, all international visitors to the state of Quintana Roo, which includes Cancun, Playa Del Carmen and Tulum, must pay a new tourist tax effective April 1, 2021. The new fee called Visitax will cost 224 Mexican pesos (USD11) per visitor and must be paid before boarding your departure flight. Children 14 and under are not required to pay the visitor fee. All online payments must be completed through the official government website of Quintana Roo.