News from Berlin

News from Berlin

11 May 2020

Kempinski White Glove Service

Berlin, 11 May 2020 – At Hotel Adlon Kempinski Berlin, extensive measures are being taken to offer exemplary service not only guaranteeing compliance with regional safety and health regulations but even exceeding them in many areas. The luxury hotel is following the "Kempinski White Glove Service" recently developed and launched by the hotel group’s operations and quality management team. Meticulous measures are outlined in a comprehensive handbook for every department of its hotels. The guidelines range from the guest arrival process to the layout of public areas, to food and beverage offerings and housekeeping as well as spa areas and meeting spaces.

For example, safety glass has been installed at the reception of Hotel Adlon Kempinski Berlin to protect guests and employees when checking in and out.

Comprehensive new concepts for the service and the provision of food in the restaurants and the lobby bar as well as for meetings and banquets were developed, while strictly following contact restrictions as well as hygiene and distance control regulations. Hotel employees - whose safety is also the hotel group’s top priority - will wear gloves and government-compliant masks during all guest interactions. Part of the amenities in all guest rooms will be mini hand sanitisers as well as guest masks. While hotel employees will practise social distancing from guests of at least 1.5 m, furniture in public areas has been rearranged to ensure an appropriate distance between guests. It goes without saying that disinfection and cleaning plans for all hotel areas have been enhanced. In addition, sanitising stations will be spread throughout Hotel Adlon Kempinski Berlin, with key cards disinfected before and after usage, cloth towels in public toilets replaced by single-use towels, and professional air purifiers available on request.

“We need to give guests full confidence in the cleanliness and disinfection of our premises, and respect the seriousness of the current situation in all aspects of our daily operation,” explains Benedikt Jaschke, Chief Quality Officer and member of the Kempinski Management Board. “We are eager to continue and even surpass our dedicated service à la Kempinski.”

Upon check-in, guests can opt for “absolute privacy” during their stay. While a “Do Not Disturb” sign is usually used temporarily, the new “Privacy” sign ensures that requested services will still be provided, but with services like housekeeping and room service delivered in front of the guestroom door, and with no hotel team member entering the room during guests’ entire stay.

“The list of measures is long and complex,” adds Managing Director Michael Sorgenfrey, “but raising our traditionally strict hygiene standards is key to reassuring our guests that a stay at the Adlon during and after the coronavirus lockdown, offers an environment of full safety, without sacrificing our high standards of professional luxury service.”

The comprehensive measures are not restricted to guest services, but also apply to back-of-house areas. Numerous disinfection spots with disinfection dispensers, sanitising wipes and disposable gloves have been installed in every department of the hotel for the employees and the cleaning of the respective work areas. At "Berthold’s", the hotel’s staff restaurant, the number of employees who take their breaks at one time has been limited by extending the service hours, reducing the number of tables and chairs and re-arranging them with appropriate distancing. Continuous training and online training ensure that all employees are familiar with all measures.

Sabina Held | Director of Public Relations
Hotel Adlon Kempinski Berlin
Unter den Linden 77 | 10117 Berlin | Deutschland
T +49 30 2261 1703 | F +49 30 2261 1061
[email protected] |