FREQUENTLY ASKED QUESTIONS
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Our hotel does not accept pets except for guide dogs.
Yes, we have two adapted rooms. Please contact us for more information prior to your arrival.
Our breakfast buffet at Confluencias restaurant is served daily from 7.00 - 11.00 and is priced at 30 CUC per adult and 15 CUC per child aged from 6 to 12 years.
At El Arsenal lobby bar, you can enjoy a continental breakfast daily from 7.00 - 12.00 at 12 CUC.
Please note that prices are subject to 10% service charge.
Check-in is at 15:00 and check-out is at 12:00 noon.
Access to rooms prior to this time will only be offered depending on the availability of rooms at the time of arrival.
Late check-out can be arranged at an additional charge, subject to availability.
Services and facilities are available for guests even if the room is not yet ready to move into.
No, we do not have any smoking room at the hotel.
Yes, our guests will have free WiFi during their stay.
Some rooms provide the possibility of having an extra bed if necessary. Please contact with the Reservation department in advance to satisfy your requests.
Yes, once you have booked your stay, we will be pleased to send you a confirmation letter.
José Martí International airport is 22 km from the hotel, approximately a 30-minute-ride. You can take a taxi at the airport for approximately 30 CUC ($/€) upon arrival.
Alternatively, we are pleased to offer you our pick-up service from the airport to our hotel at a charge of approximately 35 CUC (30 EUR/30$) per car per way.
Gran Hotel Manzana Kempinski does not provide parking space on its grounds. However, valet parking service is available for our guests.
We accept cash and the following credit cards: MasterCard, Visa, Japan Credit Bureau and China Union Pay.
Unfortunately, we can not accept American Express and US credit cards.
Even if your credit card is not from a non-US bank, please ask your branch if it will work in Cuba. We also advise you to inform your bank where you are traveling to, in order to avoid a possible suspend card.
Currency can be exchange at the hotel’s reception.
Yes, by acquiring a Day Pass. you can enjoy our Spa Albear by Resense. Contact with our Spa Reception for more information and pricing.
Havana, and Cuba in general, is considered one of the safest travel destinations worldwide.