Etiquette

Ascara fitness & spa club
Etiquette

For a pleasant stay at the Ascara Fitness & Spa and an environment of tranquility and relaxation

ASCARA FITNESS & SPA ETIQUETTE FROM A TO Z FOR A PLEASANT STAY

ARRIVAL

Kindly arrive at the ASCARA Fitness & Spa reception at least 15 minutes prior to your appointment. In case of you being late for your appointment please understand that your treatment time will be reduced accordingly and the full treatment price will apply.

CANCELLATIONS

In the event of postponement of cancellation, kindly advise us at least 24 hours prior. Should you fail to cancel your appointment a 100% fee is applicable.

DRESS CODE & HYGIENE

Bathrobes, bathing shoes and hand towels are provided at the ASCARA Fitness & Spa, as well as a locker for your clothes and valuables. A warm, refreshing shower before the treatment relaxes the body, removes small, dead skin cells and prepares the skin perfectly for our skincare products. The sauna area is the only naked area in the spa complex.

DURING YOUR TREATMENT

Our focus during your treatment is your well-being. Please do let us know any time about your preferences, even though our therapist will ask you prior to your treatment. During your treatment your body will be covered with a hand towel to protect your privacy. In addition to this we will also offer you a disposable undergarment.

FOOD & BEVERAGE

Please refrain from large meals less than an hour prior to your treatment and kindly avoid arriving hungry or directly after meal prior to your treatment. Assure to drink sufficient amounts of water or herbal tea prior to your treatment or your visit to the sauna. Small selections of light and vital spa dishes compiled in our Snack Menu are offered. Please note that the consumption of food is only possible in the waiting area and not in the relaxation rooms.

HEALTH

To offer you the ideal treatment and to ensure an optimal treatment success, kindly let us know about your state of health, medical conditions, allergies and pregnancy prior to your appointment.

METHODS OF PAYMENT

All major credit cards are accepted at the ASCARA Fitness & Spa. Hotel guests may ask for SPA treatments and products to be charged to the room bill.

RELAX

After your treatment don’t rush. Enjoy our spa complex and relax a little longer. Drink a glass of refreshing mineral water or a herbal tea offered throughout our spa areas.

RESERVATIONS

To reserve your Ascara treatment at your preferred time please contact our Ascara team in advance, whether directly or at +49 (0) 6174 90 91 00. From your hotel room please dial extension 9100. Walk-in guests are welcome any time. However, reservations are all subject to availability.

SOUND LEVEL

Kindly keep the noise levels to a minimum and refrain from using mobile phones during your visit to ensure the Ascara Fitness & Spa as an exclusive place to rest and relax.

SMOKING

Please note that smoking is strictly prohibited throughout the ASCARA Fitness & Spa areas.

SUN

We recommend avoiding both solarium and direct sunlight after your treatment. After a body peeling or oil massage, we recommend waiting at least 12 hours prior to your next sunbathing session.

For enquiries please contact us at +49 (0) 6174 909100 or via email at mail@ascara-fitness.com. More information on Ascara Fitness & Spa, its products, offers & treatments as well as its concept and philosophy you will find on the official website.

Kempinski
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