Spa Etiquette

Ultimate Relaxation
Djibouti Palace Kempinski Djibouti
Spa Etiquette

Thank you for taking the following points into consideration, before your next appointment.



Treatments are available between 9:00 am and 9:00 pm. For reservations, please call +253 21 32 55 55 or Advance booking prior to your intended treatment time is recommended.


Your Appointment

Allocate a minimum of 15 minutes prior to your treatment to allow yourself ample time to change and get ready. Arriving late for the appointment will shorten your treatment and the full value rate of the service will be charged.

The Spa will provide you with towels, slippers and disposable undergarments during your treatment. We do ensure your complete privacy throughout your time with us.


Your Health

Clients are requested to inform the therapist about their health conditions by dully completing the "Guest Health Questionnaire" prior to the treatment. Some treatments are not appropriate for pregnant women or for those with certain health problems. In case of any doubts do not hesitate to ask our therapist.

Please remove contact lenses before any treatment to preven eye injury.

One hour of rest is advised after the massage; restrain from exposure cold, sun, swimming, drinking cold water/food for an hour after oil therapies.


Personal Items

Please do not bring any valuables or jewellery to the spa. We are not responsible for any lost or stolen personal items.


Softouch Products

We use Softouch Ayurvedic and Ligne St. Barth products which are natural and contain no alcohol, lanolin, artifical colours or chemmical fillers.


Softouch Environment

Our Spa environment is one of tranquility and relaxation. Please respect our peaceful ambience as well as privacy of other guests. Remember to switch off your mobile phone or pager to enjoy a tranquil enviroment for complete relaxation.


Softouch Vouchers

Gift certificates make an ideal gift for any special occasion. Gift vouchers can be purchased from the Spa reception.



A 4 hour cancellation natice period is required to avoid being charged 50% of a schedules appointment.

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