Spa Etiquette

Ultimate Relaxation
Kempinski The Spa
Spa Etiquette

Thank you for taking the following points into consideration, before your next appointment:

Health Concerns

Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa and facilities. Please remove contact lenses before any treatment to prevent eye injury. One hour of rest is advised after the massage; restrain from exposure cold, sun, swimming, drinking cold water/food for an hour after oil therapies.

Spa Experience

To make the most of your spa experience and support the benefits of your treatment, we recommend that you allow extra time to enjoy our inviting relaxation lounge pre or post treatment. For your convenience the spa will provide towels,slippers, shower caps and all amenities required for use during your visit. During all treatments you will be properly draped for ensured privacy.


Advanced bookings are highly recommended to ensure preferred times are available, particularly if you choose to enjoy multiple bookings during your stay. The spa provides walk-in bookings based on availability. To make a reservation from your guest room, dial the operator button, who will then connect you to the Spa.

Minimum Age 

The recommended minimum age for spa treatments is 16 years.

Your Appointment

Allocate a minimum of 15 minutes prior to your treatment to allow yourself ample time to change and get ready. Arriving late for the appointment will shorten your treatment and the full value rate of the service will be charged.

Gift Certificates

Our gift certificates make a wonderful gift for any special occasion. Please enquire at the spa reception for details and purchase.

Lateness & Cancellation Policy

Please be aware that your late arrival may result in a reduction of treatment time as a courtesy to our next guest. We kindly ask our guests to give a minimum of four hours’ notice for cancellations. With fewer than four hours’ notice you will be charged for 100% of your treatment.
If appointments are reserved before arrival at the resort, the spa cancellation policy follows that of your resort reservation.

Hours of Operation

Spa Treatment Reservations – 9am until 9pm daily
Spa Treatment Appointments outside these hours can be requested.
A surcharge of DJF 12,000 is applied.

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