FREQUENTLY ASKED QUESTIONS
Here, you will find the answers to the many common questions we are asked - but please do get in touch if there is anything you are unsure about.
The hotel is not able to assist with visa applications.
Royal Maxim Palace Kempinski is located in the heart of Cairo's new business and commercial district, on the ring road leading from the airport into the city centre. Just 15 minutes from Cairo International Airport and 45 minutes from downtown, our palace is conveniently situated for both business and leisure guests.
Guests can reach the hotel from Cairo International Airport by car, it takes approximately 15 minutes. Take the ring road exit from inside the airport to the direction of Maadi. Once you get on the ring road, you will be able to see the hotel is on your left-hand side. Continue on the ring road until you reach the First Settlement bridge (near the police academy), which you will take to turn to the other side of the ring road. The hotel will be on the right side.
The local currency is Egyptian Pounds, and can be exchanged in the airport and the hotel.
Pets are not allowed on the property.
Breakfast opening hours are 6:30 am - 10:30 am
Yes, we offer Valet parking to all our guests.
Parking is available on-site at an additional cost for all our guests.
Yes, high-speed internet is available at the hotel, free of charge to our guests.
We provide a babysitting service (called Nanny Mcphee) for our in-house guests. The charges and further details are available through our concierge team - please contact them at firstname.lastname@example.org or by calling +20 2 23899000.
Yes, we do. There are two dedicated rooms furnished for guests with disabilities, and a wheelchair is available upon request. Our lobby and floors are all fully accessible with lifts.
Smoking is permitted in some areas and rooms.
Upon check in you must present a valid passport or national ID (Egyptians only) for all guest(s) staying in the room. If you booked a room with us through a Travel Agency, check in voucher(s) need to be presented at the time of check-in.
Yes, we do take cash deposits (local currency and other foreign currencies such as USD, EUR, AUD, CAD, CHF and GBP), and your stay can also be guaranteed using Visa, Master, or American Express.
You can subscribe to our newsletter and we will send you our latest offers and promotions.
We organise tours for you through our concierge. Please contact our Concierge Team on email@example.com or by calling +20 2 23899000.
We house five restaurants:
The State Restaurant - International Buffet Restaurant
Lucca Restaurant - Italian Cuisine
Yana Restaurant - Southeast Asian Cuisine
Romanov Restaurant - European Grill Room
Bab Al Qasr - Levantine Cuisine
And four bars and lounges:
1897 Bar - Bar and Cigar Lounge
3 am Club and Lounge - Late Night Lounge
Aqua Chill - Alfresco Pool Bar
Vibes Lounge - European Coffee House