FREQUENTLY ASKED QUESTIONS
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Pets are not allowed on the property.
Yes, we do. There are two dedicated rooms furnished for guests with disabilities, prior reservation is requested
A wheelchair is available upon request to help guests to the room. Throughout the stay , guest will need to have his/her own chair.
Our lobby and floors are all fully accessible with lifts.
Breakfast opening hours are 6:30 am - 10:30 am at The State.
Buffet Breakfast will cost LE 265, subject to service charge & taxes per person per meal
Check-in is at 15:00 and Check-out at noon
Certainly we have smoking rooms
Yes, high-speed internet is available at the hotel, free of charge to our guests.
We can provide a maximum of one extra bed in Suites only.
Prior request is needed during reserving Suite.
Extra bed will cost USD 35, Subject to service charge & taxes per extra bed per night.
The hotel is not able to assist with visa applications.
It will cost approx. LE 180.
Parking is available on-site at an additional cost for all our guests.
Airport Pickup can be arranged upon guest request minimum 24 hours prior to arrival date.
Flight details are requested (Flight- Flight number - Exact arrival time) to be able to provide the service.
Pickup service cost start from USD 20 per car one way.
We can organize tours for you through our concierge. Please contact our Concierge Team on firstname.lastname@example.org or by calling +20 2 23899000.
Children are not allowed to use the in-door Pool at the Spa.
Adults 18+ years old are allowed to use the in-door Pool at the Spa.
The Royal Club lounge is allowed for adults, 18+ years old.
Upon check in you must present a valid passport or national ID (Egyptians only) for all guest(s) staying in the room.
For Egyptians, marriage certificate is a must for couples.
If you book a room with us through a Travel Agency, check in voucher(s) must be presented at the time of check-in.
We provide a babysitting service (called Nanny Mcphee) for our in-house guests.
The charges and further details are available through our concierge team - please contact them at email@example.com or by calling +20 2 23899000.
Royal Maxim Palace Kempinski is located in the heart of Cairo's new business and commercial district, on the ring road leading from the airport into the city centre. Just 15 minutes from Cairo International Airport and 45 minutes from downtown, our palace is conveniently situated for both business and leisure guests.
Guests can reach the hotel from Cairo International Airport by car, it takes approximately 15 minutes. Take the ring road exit from inside the airport in the direction of Maadi. Once you get on the ring road, you will be able to see the hotel on your left-hand side. Continue on the ring road until you reach the First Settlement bridge (near the police academy), which you will take to turn to the other side of the ring road. The hotel will be on the right side.