Spa Etiquette

Ultimate Relaxation
Kempinski Nile Hotel
Spa Etiquette

Before your next appointment at Kempinski The Spa, please take the following points into consideration.

Our spa is proud to offer an environment of pure relaxation and tranquillity in the heart of Cairo, and we ask all guests to please respect the privacy of others during their visit. To ensure the atmosphere within Kempinski The Spa is as enjoyable as possible, we kindly request that you refrain from using mobile phones and cameras.

It is recommended that you leave your valuables in your guest room safe, as the spa cannot assume liability for any valuables.

Spa Experience

To make the most of your spa experience, we recommend all guests arrive 15 minutes prior to their scheduled appointment. You will be able to sit back and relax while you wait, and for your convenience the spa will provide towels, slippers, shower caps and all other amenities required for use during your visit.

During all treatments your privacy will always be ensured.

Relaxation Lounge

Your treatment will benefit both body and mind, and we invite all guests to rest and recuperate on our comfortable loungers. Lie down or sit back and relax – you are welcome to stay for as long as you like.

Health Concerns

Please advise our spa specialists of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities. We will do our very best to accommodate and adapt our treatments to your needs.

Minimum Age

The minimum age for spa treatments and use of the pool and fitness area is 16 years.


We highly recommend booking your treatments in advance, particularly if you wish to enjoy multiple bookings during your stay or for groups who wish to visit the spa together.

Based on availability, Kempinski The Spa does provide walk-in bookings.

To make a reservation from your guest room, simply call the spa reception on 1337.

Gift Certificates

A gift certification from Kempinski The Spa is the perfect present for a special occasion. Please call our spa specialists using the contact information below, or enquire within the spa for more details.

Lateness and Cancellation Policy

Please be aware that arriving for an appointment late may result in a reduction of treatment time as a courtesy to our next guest. For cancellations, we kindly ask our guests to provide a minimum of 12 hours' notice in order to receive a refund. With less than six hours' notice, you will be charged the full price of your treatment.

Hours of Operation
Kempinski The Spa is open daily, from 7:00 to 22:00.

For further information, or to make a reservation before your visit, please contact our friendly spa experts on +20 2 2798 0000 or email

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