Spa Etiquette

A Holistic Well-Being
Spa Etiquette

Please read the following points, prior your next appointment.

The spa environment is one of tranquil area of our property. Please respect the quiet and privacy of other guests by speaking in a soft voice or simply enjoying the silence. We kindly request you to refrain from using your mobile phone and camera while enjoying the spa.


An advanced booking is highly recommended to ensure preferred times are available, particularly if you choose to enjoy multiple bookings during your stay. The spa provides walk-in bookings upon availability.

We invite you to advise us of any special preferences, concerns, or focus areas to make the most out of your experience when making your reservation and during your treatment.

For any inquiries or information regarding the spa, please dial 5350 or press the “SPA” button on your telephone display.

Please be informed that our hammams are privacy-based, and to ensure your privacy, we need you to make a reservation to use the hammam.


We recommend that you leave all jewellery in the safe of your room before coming to the spa. The spa will not be held responsible for any valuables lost within the spa. For men – please shave prior to all facial treatments to ensure maximum results.


Please arrive 15 minutes prior to your treatment. A medical check form needs to be filled by our guests prior to any treatments to avoid any contradictions.


We invite you to our spa for a private consultation to determine your needs and to allow us to design your treatment experience. Your personalized package will be tailor-made with suitable treatments, techniques and products.

Cancellation and Change Policy

Please give us a three-hour notice for cancellations or changes for all treatments. Cancellations within the three-hour notice period will be charged for 50% of the treatment price to your room account.

Late Arrival

Please be informed that a late arrival will deprive you of your treatment time. As a courtesy to the next guest, your appointment will end as originally scheduled.


Our guests between 0 - 11 years are more than welcome to our spa until 16:00 accompany with their parents to ensure a spa ambiance of well-being. Teenagers from 12 - 16 can enjoy our treatments under their parents' supervision.

Chill Out Lounge

As your treatment continues to benefit both body and mind, we invite you to rest and recuperate in our comfortable loungers. Lay down to relax and embody your experience. Stay as long as you like.

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