Please take the following points into consideration, prior to your next appointment.
For any inquiries or information regarding the spa, please dial 5350 or press the “SPA” button on your telephone display. Advance bookings are highly recommended to secure your preferred time.
Please be informed that our hammams are privacy-based, and to ensure your privacy, we need you to make a reservation to use the hammam area.
We recommend that you leave all jewellery in the safe of your room before coming to the spa. The spa will not be held responsible for any valuables lost within the spa. For men – please shave prior to all facial treatments to ensure maximum results.
Please arrive 15 minutes prior to your treatment. We ask all our clients to complete a medical check form to ensure you do not have any contradictions for your treatment.
We invite you to our spa for a private consultation to determine your needs and to allow us to design your treatment experience. Your personalised package will be tailor-made with suitable treatments, techniques and products.
Please give us a three-hour cancellation notice for all treatments. Cancellations within the three-hour notice period will be charged for 50% of the treatment price to your room account.
We love children, but in order to ensure a spa ambience of wellbeing, it is highly recommended to not bring your kids from 0 - 11 years to the spa after 16:00. Teenagers from 12 - 16 can enjoy our treatments under your supervision.