FREQUENTLY ASKED QUESTIONS
Here you will find the answers to the questions most frequently asked by our guests. Please click on the desired question in order to open the answers.
Small domestic pets (e.g. dogs on leads) are welcome in the hotel, with the exception of the Kempinski Grill Restaurant and the pool area. Please register your pets at the reception desk. A single charge of EUR 35 will be incurred at time of departure. Feeding bowls of various sizes are available from Housekeeping.
The breakfast buffet at Restaurant Reinhards is available from 6:30am to 11:00am. The charge for our buffet breakfast is EUR 27 per person.
The Check-in time is 3:00pm and our Check-out time 12:00 noon.
All rooms and suites are non-smoking, but we have a Smokers Lounge on the ground floor opposite the Bristol Bar.
Your comfort is important to us, and therefore we are pleased to offer you Wi-Fi as one of our complimentary services - and indeed throughout the hotel.
At check-in, you will receive your personal login for the free Internet access via Wi-Fi at a speed of up to 1 Mbit/s. Perfect for going to retrieve emails, surfing on social networks or browsing the Internet.
We can provide you with an extra bed only in the Superior Rooms and Suites category for EUR 45. For children up to 12 years, it is free of charge.
We can provide you with a confirmation letter.
Airport Tegel (TXL): approx. EUR 18
Airport Schönefeld (SXF): approx. EUR 50
We will be happy to park your vehicle in the public parking structure at the „Kempinski Plaza“ in the Uhlandstraße, which is under 24-hour surveillance. The costs are EUR 24 per day. Valet parking is also available for EUR 27 per day.
Currency in Germany is EUR. Our front desk team is at your disposal for currency exchange.
- Airport Berlin Tegel (7 km)
- Airport Berlin-Schönefeld (25 km)
Address for the navigation system:
U-Bahn (underground): to Uhlandstraße - U1, U9
S-Bahn: to Zoologischer Garten - S1, S5, S7
Bus: to Uhlandstraße - X10, M29, 109
Train stations next to the hotel:
Train station Zoologischer Garten: 1 km
Berlin Main station: 4 km
For further information, have a look on our “How to find us”.
Yes, our porters are at your disposal to store your luggage.
From 01.01.2014 a local fee applies for all non-business-related bookings in Berlin. The local fee of 5% will be added to the customer’s travel price and is further subject to VAT. Please note that the local fee also applies to no-show fees. Kempinski Hotel Bristol Berlin will not include the local fee in the room rates. The full amount of the local fee will be charged to the room bill and has to be paid by our guests directly on site.
Our concierge team is at your disposal to arrange your limousine transfer. The price to Airport Tegel (TXL) is approx. EUR 95 and to Airport Schönefeld (SXF) approx. EUR 120.
The Bristol Spa is open daily from 6:30am to 10:00pm.
Yes, we have a mini-gym, located in the Bristol Spa. Click here for further information.