Spa Etiquette

Tranquility and Relaxation
Spa Etiquette

Please read the following points, prior your next appointment.

The spa environment is one of tranquility and relaxation. Please respect the quiet and privacy of other guests by speaking in a soft voice or simply enjoying the silence. We kindly request you to refrain from using your mobile phone and camera while enjoying the spa. Smoking is prohibited throughout the spa.

It is recommended, that hotel guests arrive for the treatment dressed in the robe and slippers provided in the hotel room and that valuables are left in the guest room safe. The spa does not assume liability for any valuables.

Health Conditions

Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities.

Spa Experience

To make the most of your spa experience and to support your treatment benefits, the spa will provide towels, slippers, shower caps and all amenities required. During all treatments, you will be properly draped to ensure privacy.

Relaxation Lounge

As your treatment continues to benefit both body and mind, we invite you to rest and recuperate in our comfortable loungers. Lay down to relax and embody your experience. Stay as long as you like.


An advanced booking is highly recommended to ensure preferred times are available, particularly if you choose to enjoy multiple bookings during your stay. The spa provides walk-in bookings upon availability.

We invite you to advise us of any special preferences, concerns, or focus areas to make the most out of your experience when making your reservation and during your treatment. The minimum age for treatment in the spa is 16 years.

To make a reservation from your guest room, please dial #1220.

Gift Certificates

Our gift certificates make a wonderful gift for any special occasion. Please enquire at the spa reception for details and purchase.

Cancellation and Change Policy

We kindly ask our guests to give a minimum of 24 hours notice for changes or cancellations. With less than 24 hours notice, you will be charged 100% of your treatment. If appointments are reserved prior to your arrival at the hotel, the spa cancellation policy follows that of your hotel reservation.

Late Arrival

Please be informed that a late arrival will deprive you of your treatment time. As a courtesy to the next guest, your appointment will end as originally scheduled.

For more information please contact us at +49 30 2261 1220 or via e-mail to


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