Spa Etiquette

for your own pleasure

Please respect the quiet and privacy of other guests. We kindly request that you refrain from using mobile phones and cameras. It is recommended that you leave valuables in your guest room safe. The spa does not assume liability for any valuables.

Health Concerns
Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities.

Spa Experience
To make the most of your spa experience and support the benefits of your treatment, we recommend that you arrive minimum 15 minutes prior to your scheduled time to prepare for your treatment and a minimum of 30 minutes prior to enjoy our inviting wellness area. For your convenience the spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all treatments you will be properly draped for ensured privacy.

Relaxation Room
As your treatment continues to benefit both body and mind, we invite you to rest and recuperate in our relaxation rooms. Stay for as long or as little time as you like.

Please allow us to assist you in selecting suitable services for this special time. We recommend that you check with your physican first.

Advanced booking is highly recommended to ensure preferred times are available, particularly if you choose to enjoy multiple bookings during your stay. The spa provides walk-in bookings based on availability. To make a reservation from your guest room, dial 3010 to call the spa reception.

Minimum Age
The minimum age for spa treatments and use of the gym and wellness area is 16 years. Please note children under 14 years can enjoy the indoor pool from 10am until 4pm accompanied by an adult.

Gift Certificates
Our gift certificates make a wonderful present for any special occasion. Please call or personally enquire at the spa reception for details and purchases.

Lateness & Cancellation Policy
Please be aware that your late arrival may result in a reduction of treatment time as a courtesy to our next guest. We kindly ask our guests to give a minimum of 12 hours’ notice for cancellations. With fewer than 12 hours’ notice you will be charged 90% of your treatment price.

Hours of Operation
Fitness Centre:     24 hours
Treatments:         10:30-20:00 (on request other times possible)
Pool:                     07:00-21:00
Pool for children:  08:00 - 18:00


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