Spa Etiquette

for your own pleasure
Spa Etiquette

To ensure that everyone is able to have a relaxing experience at Kempinski The Spa, we ask that all our guests respect the quiet atmosphere, as well as the privacy of their fellow guests.

To enable this, we kindly request that you refrain from using your mobile phone and camera within the spa - and as we are unable to assume any liability regarding lost valuables, we recommend that you leave such items in your guest room safe.

Below, you will find some helpful information about our spa, including common health questions, and the details you will need to book treatments and sessions.

Health concerns
Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities beforehand.

Spa experience
To get the most out of your spa experience and to maximise the benefits of your treatment, we recommend that you arrive a minimum of 15 minutes before to your scheduled time to prepare for your session, and a minimum of 30 minutes afterwards to enjoy our inviting wellness area.

For your convenience and comfort, the spa will provide towels, slippers, shower caps and all amenities required during your visit. During all of our treatments you will be properly draped to ensure privacy.

Relaxation room
As your treatment is designed to benefit both body and mind, we invite you to rest and recuperate in our relaxation rooms after it has ended. Stay in our relaxation room for as long or as little time as you like.

We welcome expectant mothers at Kempinski The Spa, but not all treatments will be suitable for you during this special time. We recommend that you check with your doctor ahead of booking a treatment while pregnant, and allow us to assist you in selecting the most suitable services.

Advanced booking is highly recommended to ensure that your preferred times are available, particularly if you are planning to enjoy multiple treatments during your stay.

The spa provides walk-in bookings, but these are based on availability and we may not be able to accommodate your requests at popular times. To make a reservation from your guest room, dial 3010 to call the spa reception.

Minimum age
The minimum age for spa treatments and use of the gym, sauna and wellness area is 16-years.

Please note that children under 14 years can enjoy the indoor pool from 08:00am until 06:00pm, if accompanied by an adult.

Gift certificates
Our gift certificates make a wonderful present for any special occasion. Please call or enquire in person at the spa reception for details or to make a purchase.

Lateness and cancellation policy
Please be aware that your late arrival may result in a reduction of treatment time as a courtesy to subsequent guests.

We kindly ask our guests to give a minimum of 12-hours’ notice for cancellations. With fewer than 12 hours’ notice, you will be charged 90% of your treatment price.

Opening hours
Fitness Centre: 24-hours
Treatments:  10:30am to 8:00pm (please get in touch if you'd like to make arrangements for treatments outside of this time)

Pool: 7:00am to 9:00pm
Pool access for children: 8:00am to 6:00pm

To make a reservation, or for further information, please contact us by calling +49 8652 9755 1300, or by emailing We look forward to hearing from you soon.

Processing your request...
Thank You For Your Patience


Please note that this website is optimised for Internet Explorer 10 and higher, as well as Google Chrome, Mozilla Firefox and Safari. To ensure that you are able to use our website to its full extent, we kindly ask you to upgrade your browser version, or select a different one. Thank you.