Please take the following points into consideration, prior to your next appointment to ensure the best spa experience for yourself and other guests.
Location & Opening Hours
Located on the Mezzanine level, the spa is open daily from 09:00 am to 09:00 pm.
Although every effort is made to ensure the safety of our guests’ personal belongings, please be informed that the Kempinski The Spa accepts no responsibility for any damage or loss by means of theft, fire or any other cause whatsoever.
Advanced bookings are recommended to ensure your preferred times and treatments are available. The spa provides walk-in bookings based on availability.
Minimum Age: The minimum age for spa treatments is 18.
To make a reservation please dial +962 3 2090888 or press the SPA button on your guest room phone.
To make the most of your spa experience and support the benefits of your treatment, we recommend you arrive 30 minutes prior to your scheduled time to enjoy our inviting wet area comprised of a steam room, sauna and ice fountain.
For your convenience the spa will provide towels, slippers, and all amenities required for use during your visit.
During all treatments you will be properly draped for ensured privacy.
Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities.
Relaxation Lounge and Wet area
As your treatment continues to benefit both body and mind, we invite you to rest and recuperate in our comfortable loungers.
Lay down to relax and embody your experience. Stay for as long or as little as you like.
Our gift certificates make a wonderful gift for any special occasion. Please inquire at the spa reception for details and purchase.
Our Fitness Centre boasts beautiful sea views and Technogym equipment. The safe use of the facility and its equipment is the sole responsibility of the user.
Minimum age for use is 16.
Open 24 hours.
Lateness & Cancellation Policy
Please understand that your late arrival may result in a reduction of treatment time as a courtesy to our next guest.
We kindly ask our guests to provide a minimum of 24 hours notice for changes or cancellations to avoid a 50% charge. With fewer than 12 hours notice you will be charged for 100% of your treatment.
If appointments are reserved before your arrival to the hotel, the spa cancellation policy follows that of your hotel.