FREQUENTLY ASKED QUESTIONS
GET YOUR QUESTION ANSWERED
Here you will find what travelers have asked, with answers from Kempinski Hotel Aqaba Red Sea.
All of our rooms and suites have sea view with a private balcony because the building is known for its unique U-shaped design.
Guest details: Full name of all guests (as displayed on traveler's passport/i.d. documents).
Contact details: email address, postal address and telephone number(s).
Hotel & duration details: destination, dates, room type and number of room nights
Payment details: credit/debit card details.
Due to health & safety precautions, we do not allow any food or beverages (including alcohol) from outside of the hotel to be consumed in the hotel premises.
Yes, when entering the guest details within the booking procedure it is possible to request the following options: Disabled access, smoking / none smoking room, adjoining/connected rooms
Please note these requests are not guaranteed and remain subject to hotel availability upon arrival.
You can check-in any time after 15:00hr. Check-out any time before 12:00hr in the afternoon.
Wireless internet is available in all bedrooms and hotel public areas free of charge.
A full breakfast buffet is included in the price of all rooms and suites.
Soft drinks Minibar in the room is included in room rate.
Reservations can be cancelled or amended free of charge up to 72 hours before the first day of your booking. If you cancel your reservation any later than that, you will be charged for the first night of your intended stay.
Airport transfers from the hotel to the airport can be arranged through the Concierge Desk. Please note these transfers are chargeable.
Baby cots, which are suitable for infants under 2 years and can be booked free of charge. Subject to availability.
An additional rollaway bed can also be arranged for a child under 12 years of age. Rollaway beds are subject to availability and incur an additional charge of JOD 35.00 per room per night. A limit of one rollaway bed per standard room applies.