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Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Share your opinion with us

  • "Positive:Every thing is perfect.
    Negative:Nothing." - Amal from Kuwait
  • "Positive:Luxury feel of bedroom and bathroom, as well as fantastic position in the city. Canapés in evening at club lounge very good. Breakfast superb..
    Negat..." - James from Malaysia
  • "Positive:Everything at Kempinski is Great!." - Daniel from Indonesia
  • "Positive:we enjoyed the beautiful room and the facilities, and the hospitality of the crew.." - Harm from Netherlands
  • "Positive:The location of the hotel is in middle of Jakarta and next to Indonesia grand mall, which is really great for shopping and getting around Jakarta..
    Neg..." - Abdulrahman from Saudi Arabia
  • "Positive: Great Room, Great Hotel and Great Location
    wooowwww...really-really wonderful, we'll be back for sure" - Jeffrey B. from Indonesia
  • "Positive: great, professional, and excellent staff...great location, beneath one of the best shopping mall in jakarta..and superb breakfast at signatures restau..." - Franky F. from Indonesia
  • "Positive:In one word : perfect." - Booking.com User from France
  • Kempinski Guest Survey

    30/06/2015
    Hotel Indonesia Kempinski Jakarta Profile
    "General guest comments: Staff prepared a birthday cake surprise for my wife's birthday. Fantastic! Paulaner was out of Paulaner beer. Disappointing
    Likelihoo..." - Guest
  • Kempinski Guest Survey

    30/06/2015
    Hotel Indonesia Kempinski Jakarta Profile
    "General guest comments: The breakfast experience especially the service is exceptionally good.
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likel..." - Guest
  • Kempinski Guest Survey

    30/06/2015
    Hotel Indonesia Kempinski Jakarta Profile
    "Likelihood to Return: 5
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    29/06/2015
    Hotel Indonesia Kempinski Jakarta Profile
    "General guest comments: This was my second time in a few months. I like the hotel and the staff are outstanding. I was treated very well by everyone, from porte..." - Guest
  • Kempinski Guest Survey

    26/06/2015
    Hotel Indonesia Kempinski Jakarta Profile
    "Likelihood to Return: 5
    Likelihood to Recommend Property: 5
    Likelihood to Recommend Kempinski: 5" - Guest
  • Kempinski Guest Survey

    26/06/2015
    Hotel Indonesia Kempinski Jakarta Profile
    "General guest comments: Its extremely heartening to be recognised upon arrival by Ms Bencia, lobby hostess. Keep up your good work.
    Likelihood to Return: 6
    Like..." - Guest
  • Kempinski Guest Survey

    25/06/2015
    Hotel Indonesia Kempinski Jakarta Profile
    "General guest comments: sometimes a defect lamp or something like this
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6" - Guest
  • Kempinski Guest Survey

    23/06/2015
    Hotel Indonesia Kempinski Jakarta Profile
    "General guest comments: Overall good hotel meeting my expectations. My address of choice in Jkt
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Like..." - Guest
  • "Positive: location, comfort and food
    We went to kempinsky for short ramadan getaway and all of us feel satisfied with the food for the break fasting and sahur. ..." - Mario R. from Indonesia
  • "Positive: Clean, spacious room, near yo shopping mall
    Very good" - Lioni J. from Indonesia
  • "Positive: historic, elegant, superb
    The best hotel I have stayed in Jakarta" - Shahidan A. from Malaysia
  • "Positive:Everything is superb at Hotel Indonesia Kempinski. Keep up the good work..
    Negative:Nil." - Zainul from Malaysia
  • Kempinski Guest Survey

    16/06/2015
    Hotel Indonesia Kempinski Jakarta Profile
    "General guest comments: Memorable stay & friendly staffs
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • "Positive: location clean shoppingmall
    fantastic. hotel side by side with shopping mall. good for short business trip" - Hadi A. from Indonesia
  • Kempinski Guest Survey

    09/06/2015
    Hotel Indonesia Kempinski Jakarta Profile
    "General guest comments: The stay was really very good .Looking forward to come again.
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to ..." - Guest
  • "Positive: Location, Hospitality, environment(comfortable)
    I was a very comfortable stay where location was key to enable us to meet with a lot of frends and fam..." - Tet S. from Malaysia
  • "Positive: Friendly staffs, cleanliness, best room
    Absolutely will stay here everytime when I visit Jakarta" - Erna W. from Indonesia
  • "Positive:Was not our first time stayed in Kempinski and this hotel just never let us down. Super great location, next to 2 big malls. The room was super spacio..." - Dewi
  • "Positive:They are great in hospitality, Service, facilities, location and food. Especially the Paulaner restaurant is excellent..
    Negative:No complaints at all ..." - Hannes from Austria
  • "Positive: Luxury, modern bathroom with view, quiet in the middle of the city
    Satisfying" - Daniel K. from Indonesia
  • "Positive: Best location, connect to the Mall and very clean" - Yacob E. from Indonesia
  • "Positive: location, clean room, comfort bed
    very nice hotel in good location and very comfort bed." - Reza A. from Indonesia
  • "Positive: Location, service, gym
    Would love to stay again" - Adrian S. from Indonesia
  • "Positive: Comfy bed, nice bathtub and great breakfast with a lot of food variety
    Satisfied!!" - Fauzan F. from Indonesia
  • "Positive: Perfect Location, Friendly Staffs, Comfy Room
    This hotel is located in central of Jakarta which surrounded by the biggest mall in Jakarta and also off..." - Reza A. from Indonesia
  • "Positive: Nice view,Great Location & Value for money
    Nothing I can say bad about this hotel...everything was beyond expectation, the staff was very helpfull, th..." - Yazid I. from Malaysia
  • Kempinski Guest Survey

    31/12/2014
    Hotel Indonesia Kempinski Jakarta Profile
    "General guest comments: I would like to compliment Mr Gunawan who was patient, empathy with my situation when I face some problem with my agoda booking & go to ..." - Guest
  • "Positive: Great Location, very clean, connecting to shopping mall!
    It was a great stay, the bathroom is great with the huge tub and all.. my daughter was very ..." - Friska T. from Indonesia
  • Kempinski Guest Survey

    26/12/2014
    Hotel Indonesia Kempinski Jakarta Profile
    "General guest comments: We realy loved our room. By far the best hotel I have stayed in so far. The service was compleat and of the highest international standa..." - Guest
  • Kempinski Guest Survey

    23/12/2014
    Hotel Indonesia Kempinski Jakarta Profile
    "General guest comments: I wish to congratulate, The Lady in Red without any indication from myself or family they picked up from my check in information that my..." - Guest
  • "Positive: staff service, breakfast, and toilet
    this is by far the best hotel that I've stayed. despite the luxurious condition of the hotel, the location is a g..." - Kenneath Y. from Malaysia
  • "Positive: spacious room, very good breakfast selection, best location
    We had a convenient stay in Kempinski. Spacious, clean deluxe room. Direct access from hot..." - Nur I. from Indonesia
  • "Positive: Love the room and the view. Love the bathroom, love the staff
    Very comfortable and pleasant. The proximity to the shopping malls is great…no need to w..." - Asri K. from Australia
  • "Positive: it's wonderful" - Fahmi J. from Indonesia
  • "Positive: Service, comfort, price.
    Negative: Nothing.." - Denny from Indonesia
  • "Positive: room size, facilities, bathroom
    great gym, rooftop swimming pool, great breakfast, very prime location, superb room with superb view. Love the electro..." - Irene A. from Indonesia
  • "Positive: great breakfast, great room, very prime location
    I always enjoy my stay here. It is very convenient as it is attached to Grand Indonesia shopping town..." - Irene A. from Indonesia
  • "Positive: The room is spacious and clean, it closed to shopping centre and provides variety choices of food
    I'm really satisfied with this hotel...it gives a go..." - Rita J. from Indonesia
  • "Positive: Great location, great facility, friendly staff
    It's just perfect place to stay in Jakarta. You can get everything at your fingertips and meet the high..." - Dicky S. from Indonesia
  • "Positive: Staff very helpful, kind & courteous." - Abdul from Singapore
  • "Positive: Luxurious, friendly staff, and great location
    The room was big and luxurious, we had the room facing the famous bundaran HI so we got a spectacular vi..." - Eka D. from Indonesia
  • "Positive: Connecting to shopping mall, nice breakfast, big room
    Enjoyable and relaxing stay at the Kempinski.." - Buyung W. from Indonesia
  • "Positive: Centrally located, shopping mall is nearby which is down strairs and beside the hotel, the swimming pool is awesome with a nice view, the room is geor..." - Puti S. from Indonesia
  • "Positive: Friendly Staff, Wide spread of food, internet access
    Superb! Fantastic!" - Roz H. from Malaysia
  • "Positive: 1. Staff are brilliant and friendly. 2. Hotel rooms are nicely decorated with high end luxury bathrooms. 3. Easy access to good quality shopping ce..." - Vynka B. from Australia
  • "Positive: Perfect Location ,friendly staff and helpful, the Elegance room with an amazing view , The Best Hotel in Indonesia
    Great service, the room is really s..." - Jessica J. from Indonesia
  • "Positive: Very well appointed, rooms excellent, bathroom fantastic." - John from South Africa
  • "Positive: centrally located, luxury, great service
    centrally located at the heart of Jakarta,near to luxury shopping malls, comfortable room, luxury hotel, grea..." - I G. from Indonesia
  • "Positive: Location is strategically in central Jakarta, integrated with shopping mall and just walking distance to Plaza Indonesia. Modern and fresh room design..." - Santoso S. from Indonesia
  • "Positive: Excellent Location, Great Food Menu, Large Room.
    I can never say bad things about this hotel. Its simply a very good 5-star standard hotel with excell..." - Nikki S. from Indonesia
  • "Positive: great breakfast. clean and comfort room. nice bathroom.
    For the room the bed is nice and they have sofa. So u can put ur little children to sleep over..." - Agus K. from Indonesia
  • "Positive: nice view, big room, perfect bathroom.
    the view..the bathroom..are so perfect just in front of bunderan hi,! we really enjoy the night at here.l" - Yohannes A. from Indonesia
  • "Positive: View of Patung Selamat Datang, Next to Shopping Mall, Friendly Staffs.
    Great stay. Good connection to the mall (although a bit busy on weekends). Tigh..." - Nor S. from Malaysia
  • "Nice room, nice view, friendly staff And many attraction" - Yooo ken from Jakarta, indonesia
  • "Positive: Everything about this hotel is world class.
    I always love staying here. This is one of the two hotels I choose whenever I am in Jakarta. It is easy fo..." - Novie S. from Indonesia
  • "Positive: Superb service, luxurious setting, impeccably clean.
    We were 2 couples who decided to splurge on 2nd honeymoons here. We arrived early and were allowe..." - Shishila K.
  • "This is a wonderful hotel in Jakarta. Very nice view from guest room, very good food, great experience to stay here." - andre prabowo