Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Share your opinion with us

  • "Positive:They are great in hospitality, Service, facilities, location and food. Especially the Paulaner restaurant is excellent..
    Negative:No complaints at all ..." - Hannes from Austria
  • "Positive:Was not our first time stayed in Kempinski and this hotel just never let us down. Super great location, next to 2 big malls. The room was super spacio..." - Dewi
  • "Positive: Luxury, modern bathroom with view, quiet in the middle of the city
    Satisfying" - Daniel K. from Indonesia
  • "Positive: Best location, connect to the Mall and very clean" - Yacob E. from Indonesia
  • "Positive: location, clean room, comfort bed
    very nice hotel in good location and very comfort bed." - Reza A. from Indonesia
  • "Positive: Location, service, gym
    Would love to stay again" - Adrian S. from Indonesia
  • "Positive: Comfy bed, nice bathtub and great breakfast with a lot of food variety
    Satisfied!!" - Fauzan F. from Indonesia
  • "Positive: Perfect Location, Friendly Staffs, Comfy Room
    This hotel is located in central of Jakarta which surrounded by the biggest mall in Jakarta and also off..." - Reza A. from Indonesia
  • "Positive: Nice view,Great Location & Value for money
    Nothing I can say bad about this hotel...everything was beyond expectation, the staff was very helpfull, th..." - Yazid I. from Malaysia
  • Kempinski Guest Survey

    Hotel Indonesia Kempinski Jakarta Profile
    "General guest comments: I would like to compliment Mr Gunawan who was patient, empathy with my situation when I face some problem with my agoda booking & go to ..." - Guest
  • "Positive: Great Location, very clean, connecting to shopping mall!
    It was a great stay, the bathroom is great with the huge tub and all.. my daughter was very ..." - Friska T. from Indonesia
  • Kempinski Guest Survey

    Hotel Indonesia Kempinski Jakarta Profile
    "General guest comments: We realy loved our room. By far the best hotel I have stayed in so far. The service was compleat and of the highest international standa..." - Guest
  • Kempinski Guest Survey

    Hotel Indonesia Kempinski Jakarta Profile
    "General guest comments: I wish to congratulate, The Lady in Red without any indication from myself or family they picked up from my check in information that my..." - Guest
  • "Positive: staff service, breakfast, and toilet
    this is by far the best hotel that I've stayed. despite the luxurious condition of the hotel, the location is a g..." - Kenneath Y. from Malaysia
  • "Positive: spacious room, very good breakfast selection, best location
    We had a convenient stay in Kempinski. Spacious, clean deluxe room. Direct access from hot..." - Nur I. from Indonesia
  • "Positive: Love the room and the view. Love the bathroom, love the staff
    Very comfortable and pleasant. The proximity to the shopping malls is great…no need to w..." - Asri K. from Australia
  • "Positive: it's wonderful" - Fahmi J. from Indonesia
  • "Positive: Service, comfort, price.
    Negative: Nothing.." - Denny from Indonesia
  • "Positive: room size, facilities, bathroom
    great gym, rooftop swimming pool, great breakfast, very prime location, superb room with superb view. Love the electro..." - Irene A. from Indonesia
  • "Positive: great breakfast, great room, very prime location
    I always enjoy my stay here. It is very convenient as it is attached to Grand Indonesia shopping town..." - Irene A. from Indonesia
  • "Positive: The room is spacious and clean, it closed to shopping centre and provides variety choices of food
    I'm really satisfied with this hotel...it gives a go..." - Rita J. from Indonesia
  • "Positive: Great location, great facility, friendly staff
    It's just perfect place to stay in Jakarta. You can get everything at your fingertips and meet the high..." - Dicky S. from Indonesia
  • "Positive: Staff very helpful, kind & courteous." - Abdul from Singapore
  • "Positive: Luxurious, friendly staff, and great location
    The room was big and luxurious, we had the room facing the famous bundaran HI so we got a spectacular vi..." - Eka D. from Indonesia
  • "Positive: Connecting to shopping mall, nice breakfast, big room
    Enjoyable and relaxing stay at the Kempinski.." - Buyung W. from Indonesia
  • "Positive: Friendly Staff, Wide spread of food, internet access
    Superb! Fantastic!" - Roz H. from Malaysia
  • "Positive: Centrally located, shopping mall is nearby which is down strairs and beside the hotel, the swimming pool is awesome with a nice view, the room is geor..." - Puti S. from Indonesia
  • "Positive: 1. Staff are brilliant and friendly. 2. Hotel rooms are nicely decorated with high end luxury bathrooms. 3. Easy access to good quality shopping ce..." - Vynka B. from Australia
  • "Positive: Perfect Location ,friendly staff and helpful, the Elegance room with an amazing view , The Best Hotel in Indonesia
    Great service, the room is really s..." - Jessica J. from Indonesia
  • "Positive: Very well appointed, rooms excellent, bathroom fantastic." - John from South Africa
  • "Positive: centrally located, luxury, great service
    centrally located at the heart of Jakarta,near to luxury shopping malls, comfortable room, luxury hotel, grea..." - I G. from Indonesia
  • "Positive: Location is strategically in central Jakarta, integrated with shopping mall and just walking distance to Plaza Indonesia. Modern and fresh room design..." - Santoso S. from Indonesia
  • "Positive: great breakfast. clean and comfort room. nice bathroom.
    For the room the bed is nice and they have sofa. So u can put ur little children to sleep over..." - Agus K. from Indonesia
  • "Positive: Excellent Location, Great Food Menu, Large Room.
    I can never say bad things about this hotel. Its simply a very good 5-star standard hotel with excell..." - Nikki S. from Indonesia
  • "Positive: nice view, big room, perfect bathroom.
    the view..the bathroom..are so perfect just in front of bunderan hi,! we really enjoy the night at here.l" - Yohannes A. from Indonesia
  • "Positive: View of Patung Selamat Datang, Next to Shopping Mall, Friendly Staffs.
    Great stay. Good connection to the mall (although a bit busy on weekends). Tigh..." - Nor S. from Malaysia
  • "Nice room, nice view, friendly staff And many attraction" - Yooo ken from Jakarta, indonesia
  • "Positive: Everything about this hotel is world class.
    I always love staying here. This is one of the two hotels I choose whenever I am in Jakarta. It is easy fo..." - Novie S. from Indonesia
  • "Positive: Superb service, luxurious setting, impeccably clean.
    We were 2 couples who decided to splurge on 2nd honeymoons here. We arrived early and were allowe..." - Shishila K.
  • "This is a wonderful hotel in Jakarta. Very nice view from guest room, very good food, great experience to stay here." - andre prabowo