Health & Safety

At Kempinski Hotels, we are dedicated to delivering a beautiful performance and creating moments when luxury is felt. During these changing times, our promise to let you experience the warm-hearted and renowned Kempinski service remains unchanged. Our top priority is to ensure your well-being, safety and comfort, and to make you feel confident about exploring our wonderful world.


Kempinski White Glove Services

The term 'white glove' has always symbolized luxurious service and elegance. Guided by global health and safety recommendations and evolving our service culture for this new phase in hospitality, we have implemented White Glove Services in our hotels worldwide. This initiative influences your journey as our guests throughout your entire stay, in accordance with local and national regulations. 

Enhanced cleaning and disinfection procedures have been implemented in guest rooms, lifts, public areas, and back-of-house areas. For your convenience and comfort, sanitizing stations are available in all public areas of our hotels. During check-in, you will be offered the option of choosing the 'Do Not Enter My Room' preference. If selected, all services will remain available, but our employees will not enter your room during your stay until you express a wish to have your room serviced.

Thank you for your continued trust in Kempinski Hotels. We look forward to welcoming you again very soon.