FREQUENTLY ASKED QUESTIONS

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FIND THE ANSWERS TO YOUR QUESTIONS HERE

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If we do not answer your question below please contact us directly by e-mail at "reservations.ulaanbaatar@kempinski.com"

Kempinski Hotel Khan Palace is located only 02 Km away from the city center (Chinggis Khan square)

When booking through our website www.kempinski.com, we guarantee that you will get the best available rate. In case you will find a cheaper price online after your booking we will offer 25% off from the lowest price.

For more information click here.

If you provide your credit card only as a guarantee (BAR rate), we will not charge it, but will only reserve the amount by our credit card system. If you book a non-refundable rate with a deposit policy, such as the Early Bird offer/ Weekend offer, we will charge your credit card with in 24 hours after your booking.

"At the Kempinski Hotel Khan Palace, check in starts at 2:00pm, and our check out time is 12:00pm"

"Yes, We do provide free Internet for all our guests.  Guests can enjoy  free in-room Wi-Fi & Broadband connections and all public areas are covered with high speed Wi-Fi"

"Yes, We do provide free parking space for all hotel guests. Our hotels parking lot can facilitate up-to 100 vehicles at once. Whole parking area is equipped with CCTV cameras & monitored 24 hours by our security department"

“We have 2 types of room categories consisting Superior and Deluxe. Also 3 types of Suite categories including Junior, Executive & Presidential"

“Unfortunately we do not accept pets or service animals"

No, We do not offer babysitting service. However contact our Concierge team for any special requests.

Yes, We do provide non-smoking rooms. Please contact our concierge team for special requirements.

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