Etiquette

The spa environment is one of tranquility and relaxation. Please respect the quietness and privacy of other guests. We kindly request that you refrain from using mobile phones and cameras. It is recommended that you leave all valuables in your guest room safe. The spa does not assume liability for any valuables.

Health Concerns

Please advise us of any health conditions, allergies or injuries that could affect your experience or use of the spa facilities.

Spa Experience

To make the most of your spa experience and support the benefits of your treatment, we recommend that you allow extra time prior to your scheduled time to enjoy the facilities. For your convenience, the spa will provide towels, slippers, disposable undergarments for treatments and all amenities required for use during your visit. During all experiences, you will be properly draped for ensured privacy.

The Private Lounge

As your treatment benefits both body and mind, we invite and encourage you to rest after your experience to ensure that you gain the full benefit. Reservations Advanced booking is highly recommended to ensure preferred times are available, particularly if you decide to visit us a number of times during your stay. The spa provides walk-in bookings based on availability. 

Reservations

Advanced booking is highly recommended to ensure preferred times are available, particularly if you decide to visit us a number of times during your stay. The spa provides walk-in bookings based on availability.

To make a reservation from your guest room, please call the spa reception on ext. 5396 or ext. 5397. To indulge at your preferred time, we request you call Resense Spa in advance. 

Minimum Age

The minimum age for Spa treatments and the Fitness Gym is 16 years and minors must be accompanied by an authorised adult. 

The Spa Indoor Pool and Wet Area Facilities have a minimum age of entry 21 years. 

Your Appointment

Prior to treatment at Resense Spa, we recommend that you arrive at Spa reception at least 15 minutes prior to your scheduled appointment time, allowing yourself full enjoyment of our renowned facilities.

Personal Items

Although every effort is made to ensure the safety of our guests’ personal belongings, please be informed that the Resense Spa accepts no responsibility for any damage or loss by means of theft, fire or any other cause.

Gift Certificates

Our gift certificates make a wonderful gift for any special occasion. Please enquire at the spa reception for details and purchase.

Lateness & Cancellation Policy

Please be aware that your late arrival may result in a reduction of treatment time as a courtesy to our next guest. We kindly ask our guests to give a minimum of 3 hours’ notice for cancellations. With fewer than 3 hours’ notice you will be charged the full price of the treatment.

Hours of Operation

Spa is open daily from 07:00 – 23:00
Treatments are available 11:00 – 23:00
Fitness Centre 07:00 – 23:00 for members, with hotel guests able to use the facilities 24 hours.